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Editore: Harvard Business Review Press (edition ), 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: BooksRun, Philadelphia, PA, U.S.A.
Libro
Hardcover. Condizione: Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Libro
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.14.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.14.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.14.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Libro
Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.14.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Blue Vase Books, Interlochen, MI, U.S.A.
Libro
Condizione: Good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Libro
Condizione: acceptable. Book may contain some writing, highlighting, and or cover damage. Shipped fast and reliably!.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: SecondSale, Montgomery, IL, U.S.A.
Libro
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: HPB-Red, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: HPB-Red, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Better World Books: West, Reno, NV, U.S.A.
Libro
Condizione: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Ergodebooks, Houston, TX, U.S.A.
Libro
Hardcover. Condizione: Good. Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency.In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategyIntegrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: HPB-Emerald, Dallas, TX, U.S.A.
Libro
hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: HPB Inc., Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: GF Books, Inc., Hawthorne, CA, U.S.A.
Libro
Condizione: Good. Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. 1.1.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Irish Booksellers, Portland, ME, U.S.A.
Libro
Condizione: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: HPB-Movies, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
Libro
Condizione: VeryGood. Most items will be dispatched the same or the next working day.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: GoldBooks, Denver, CO, U.S.A.
Libro
Hardcover. Condizione: new. New Copy. Customer Service Guaranteed.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Libro
Hardcover. Condizione: new. New. Fast Shipping and good customer service.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: GoldBooks, Denver, CO, U.S.A.
Libro
Hardcover. Condizione: very good. Very Good Copy. Customer Service Guaranteed.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Lakeside Books, Benton Harbor, MI, U.S.A.
Libro
Condizione: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!.
Editore: Harvard Business Review Press 5/21/2019, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
Libro
Hardback or Cased Book. Condizione: New. Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage 1.1. Book.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: booksXpress, Bayonne, NJ, U.S.A.
Libro
Hardcover. Condizione: new.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Ebooksweb, Bensalem, PA, U.S.A.
Libro
hardcover. Condizione: VeryGood. signs of little wear on the cover.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Lucky's Textbooks, Dallas, TX, U.S.A.
Libro
Condizione: New.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Ebooksweb, Bensalem, PA, U.S.A.
Libro
hardcover. Condizione: LikeNew. Remainder mark.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: California Books, Miami, FL, U.S.A.
Libro
Condizione: New.
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Ebooksweb, Bensalem, PA, U.S.A.
Libro
hardcover. Condizione: New. .
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002ISBN 13: 9781633697003
Da: Ergodebooks, Houston, TX, U.S.A.
Libro
Hardcover. Condizione: New. Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency.In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategyIntegrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.