zhang zhi qiang feng mei (1 risultati)

paperback. Condizione: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :1905-06-25 Pages: 156 Publisher: Basic information of the Chinese People's University Press title: maximize profit: client-centered approach: = the Maximising profits.the a customer-centric approach (rl) Price: 15 yuan of : Zhiqiang Feng Meizhen book. Li Xinping Translation Press: China Renmin University Press Publication Date :1905-06-25ISBN: 9787300049168 Number of words: 139.000 yards: 156 Edition: 1 Binding: Paperback: Weight: Editor's Choice in the globalization the trend is more obvious. customer relationship management has become a business success based on key market. Analysis of customers. to attract customers. customer service. customer retention has become the focus of many business. The book is starting from the point of view of the customer relationship management. combined with real cases of all kinds of enterprises to implement customer relationship management. and provides a valuable guidebook for those who wish to continue to attract and retain the customer's business. \ T \ t \ t \ t Summary This book is covered by a wide range of customer relationship management guidance manual. To change the customer's attitude to establish the relationship between the customer via the Internet. from the target customers to enhance customer loyalty. the book provides detailed guidance. Book a large number of Asian companies successfully implement customer relationship management case. from a practical point of view to extract the essential elements for the successful implementation of CRM for Asian companies. especially with reference. \ T \ t CONTENTS CHAPTER \ t call for a new competitive strategy Section I \ t enterprise is impossible to resist changes in Section II \ t new strategy: let the customers feel satisfied with the third quarter \ tCRM: not ideal statistics fourth the basic principles of section \ t with our customers successful marriage of the elements of Section 5 \ tCRM Section VI \ t Chapter Summary \ t go back to basics: passing customer value first section \ t value and loyalty linked Festival \ t neglect this contact: the lessons of a failed enterprise section III \ t \ t value creation modern view 5. the speed of light in the fourth quarter of the innovation \ t the face of growth: delivering value Section VI \ t by understanding customers to determine value in section VII dominance change \ t value delivery. section VIII \ t competitive environment impact on customer loyalty Section IX \ t value creation: the increase in customer relationship value formula Several factors affect the transfer cost section \ t Chapter Summary Chapter \ t change the attitude of the customers of the customer relationship Section I \ t Why customers so different Section II \ t industry characteristics will affect the type of customer the third quarter \ t Section IV \ t first-mover advantage in section V \ t Select the correct customer Section VI \ t Chapter Summary Chapter \ t manage customers before we must first manage employees first section \ t sell tangible products exist two \ t service culture section III \ t the service into an experience after the fourth quarter \ t QOS round like Figure Section V \ t Employee Compensation Section VI \ t employee compensation and CRM objectives consistent with the seventh the festival \ t Chapter Summary Chapter V \ t emphasis on business organization itself first section \ t in front of the contents of a brief summary of the consistency of the third quarter of Section 2 \ t enterprise organizations \ t corporate culture of the fourth quarter \ t customer center structure Section V \ t the customer Knowledge Management Section VI \ tCRM Section VII expertise \ t staff ready to Section VIII \ t function consistent with section IX \ t this chapter Summary Chapter \ t create on the Internet promote the development of e-commerce benign improve customer the fourt.