Editore: Brand: HRD Press, Inc., 2003
ISBN 10: 0874257514 ISBN 13: 9780874257519
Da: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condizione: Good. 3rd. The proven workshop for teaching non-professional trainers to develop and conduct effective training is back.Train-the-Trainer Workshop, 3rd Edition is thoroughly revised and updated, making it the most complete and valuable book of its kind available today. This powerful workshop will help you bring your managers, team leaders and other non-trainers quickly up-to-speed in the basic skills required to develop and conduct training confidently, competently and with ease.Loaded with practical tips, helpful precautions, checklists and tools, the revised edition includes: A completely new chapter on an essential skill in developing trainingoutlining the training content for a learning objective. 30 additional overhead transparency masters Updated case studiesTurn your managers into effective trainersovernightAs important as training is these days, many organizations cant afford the luxury of having experienced trainers on staff. Or, if they do, their trainers cant keep up with the increasing demands as jobs change and re-training becomes necessary.As a result, those whove never had the opportunity to develop professional training skills are occasionally being required to develop and conduct training sessions.Thats why Train-the-Trainer, 3rd Edition is so valuable. The comprehensive how-to manual walks first-time trainers through every step of the process of developing and delivering effective trainingfrom using adult learning principles all the way through evaluating the results of training.The workshop also addresses how to handle problem personalities and situations that can unnerve even the most experienced trainer, including participants who wont talkand those who wont stop. Using a learn-by-doing approach, Train-the-Trainer, 3rd Edition is full of opportunities for every participant to interact, practice delivery skills, try out new skills, build their confidence in a safe environment, and become effective trainersovernight.Even veteran trainers will learn something new and hone and update their skills. Participants will learn how to: Identify new ways training can be used in their jobs Clearly understand how adults learn so they can teach others Analyze training requirementsthe first step in successful training Develop learning objectives that provide the direction for the rest of their training Select the most appropriate training methods Develop and use training aids the right way Create lesson plans Use basic facilitation skills Increase participation Conduct training using their lesson plans Evaluate training Transfer newly acquired training skills to the work settingFilled with insights it would take your managers years to gain on their own, Train-the-Trainer, 3rd Edition makes it easy for even beginning trainers to do the job experienced trainers once did: Deliver powerful training that is skill-packed, memorable and achieves lasting and positive behavior change.
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Editore: Brand: HRD Press, Inc., 2004
ISBN 10: 087425762X ISBN 13: 9780874257625
Da: Ergodebooks, Houston, TX, U.S.A.
Hardcover. Condizione: Good. Elevate the role of HR to a truly strategic position in your organization Does your organization need more than compliance and reporting from HR? Are you being challenged to add value, act as a strategic partner and develop individual and organizational capabilities? Even if your organization only needs personnel administration, are you optimizing that role?Whatever your organizational reality, this book provides a practical blueprint for HR transformationand a framework for ongoing analysis and development. Now you and your colleagues can meet changing demands and grow as HR professionals.The book encourages you to:Assess your current situationThink about organizational readiness for changeDevelop action strategies to elevate your HR functionNo other book takes such a systematic approach to HR optimization. The 14 chapters each discuss one HR function and its components, functions, processes, conditions and standards.Each chapter includes a scale for assessing where you are and where you want to be, the reasons you need to look at things differently, critical success factors, and lessons learned.Covers 14 key HR functions:CompensationHuman Capital Management SystemBenefitsLearning and DevelopmentStaffingLeadership DevelopmentCommunicationsProcess ExcellenceBusiness ConsultingEmployee RelationsChange ManagementPerformance ManagementDiversityMeasuring Human and Organizational Capital.
Editore: Brand: HRD Press, Inc., 2023
ISBN 10: 0874257433 ISBN 13: 9780874257434
Da: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condizione: Good. Are you struggling everyday to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It's time for an intervention. The Customer Service Intervention offers a practical step-by-step program that will teach you how to quickley assess the effectiveness of your staff.launch an intervention to keep your staff service savvy.and seize opportunities everyday to improve the quality of every customer interaction. Are you willing to stop and evaluate yourself, your team and each team member? Make personnel changes and adjust future hiring criteria? Spend substancial amounts of time training? Then this powerful, results-oriented guide is for you. Learn what to do to improve front-line performance-and how to do it. The book is organized into two sections: .The Big Picture tells you what to do. It offers the tactics, best practices and techniques you'll need for your intervention .Customer Service Intervention: The Program shows you how to do it through scripts, exercises, activities, tools and implementation ideas. Learn how to : Prepare for and launch an inital training program in customer service, engage your team in creating customer service information tools, and keep your team buzzing about customer service during routine meetings with quick, hard-hitting "half-hour courses".
Editore: Brand: HRD Press, Inc, 2006
ISBN 10: 087425924X ISBN 13: 9780874259247
Da: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Condizione: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
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Editore: Brand: HRD Press, Inc, 2023
ISBN 10: 0874257956 ISBN 13: 9780874257953
Da: Front Cover Books, Denver, CO, U.S.A.
Condizione: NEW.
Editore: Brand: HRD Press, Inc., 2014
ISBN 10: 1599961628 ISBN 13: 9781599961620
Da: Front Cover Books, Denver, CO, U.S.A.
Condizione: new.
Editore: Brand: HRD Press, Inc, 2004
ISBN 10: 0874257522 ISBN 13: 9780874257526
Da: Front Cover Books, Denver, CO, U.S.A.
Condizione: NEW.
Editore: Brand: HRD Press, Inc., 2019
ISBN 10: 1599960656 ISBN 13: 9781599960654
Da: Front Cover Books, Denver, CO, U.S.A.
Condizione: new. Eileen Klockars (illustratore).
Editore: Brand: HRD Press, Inc, 2008
ISBN 10: 1599961369 ISBN 13: 9781599961361
Da: Front Cover Books, Denver, CO, U.S.A.
Condizione: NEW.
Editore: Brand: HRD Press, Inc., 2007
ISBN 10: 1599960702 ISBN 13: 9781599960708
Da: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condizione: Good. Sarah Klockars-Clauser (illustratore). "Get inspired to hold onto your business dream and keep heading upward Parallel Peaks: Business Insights While Climbing the World s Highest Mountains By John McQuaig This book ties together eight common elements of mountaineering and business management that make the crucial difference between success and failure in either endeavor. John McQuaig is uniquely qualified to write this book. He co-founded a bank, served as its chairman of the board and watched it grow to more than $250 million in assets. He also has climbed many mountains and is one the few people who successfully climbed Mount Kilimanjaro. He challenges and motivates readers to think about eight key questions as they go to the summit: Vision: What is yours and where is your summit? SWOT analysis: What strengths can you capitalize on, what weaknesses are holding you back and what threats and opportunities are ahead? Planning and preparation: How well have you planned and prepared? Do you have the right tools and assets? Your own story writing: Are you willing to keep your possibilities open and write your own story? Can you take constructive advice? A supportive team: Do members work together? Are there any weak players? An experienced guide: Do you have a coach or mentor to guide you? Taking it one step at a time: Do you have performance indicators and metrics in place? Luck: Are you prepared to capitalize on good luck and counter the effects of bad luck?.