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Trade Paperback. Condizione: Near Fine. Pages are clean and tight. Bookstore's stamped address appears on the inside of the rear cover.

Soft cover. Condizione: Near Fine. Clean, unmarked, crease-free copy. bp/Ed.

Paperback. Condizione: As New. No Jacket. Soft cover. 2nd edition, 2007. Like New. No creasing, unread. Crisp, bright, unmarked pages. Like New condition.

Soft cover. Condizione: New. 231PP. NEW BOOK, education. 8vo.

Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. 1st Edition. A clean unmarked copy in excellent condition. Sticker from previous owner on FFEP. 272 pages.

Trade Paperback. Condizione: Very Good. Very good 2004 trade paperback.

Hardcover. Condizione: New. Condizione sovraccoperta: New. 125pp. new book. 16mo.

Hardcover. Condizione: Fine. Condizione sovraccoperta: Near Fine. 1st Edition. Octavo, x + 272 pp., b/w photos, tables, references, index. Effective Instruction & Assessment for Reaching English Learners. Hard cover book in fine cond., d/w near fine cond. Not ex-lib., no underlinings or other markings. Former owner's ink sig. on f.f.e.p. only.

Paperback. Condizione: new. Paperback. Reshape educational technology integration in classrooms to build truly transformative learning spaces. This concise, reader-friendly guide outlines a clear approach for properly and skillfully using digital learning tools to promote deeper, personalized learning across subjects and grade levels. The authors impart tips and strategies for avoiding common missteps, overcoming implementation challenges, and redesigning instruction that is both meaningful and engaging.This quick guide will help you integrate educational technology in the classroom and create digital learning spaces: Consider the challenge educators face when integrating technology in the classroom and current technology-integration frameworks, such as SAMR, RAT, and TPACK.Discover how to create a successful digital learning space or environment that encourages academic growth.Explore the authors' 4 Shifts Protocol (formerly trudacot), which focuses on the four big shifts that schools are making toward (1) deeper thinking and learning, (2) authentic work, (3) student agency and personalized learning, and (4) technology infusion.Learn how the 4 Shifts Protocol can help teachers adjust and improve their current lessons and activities.Study specific scenarios on how to utilize the 4 Shifts Protocol across multiple subjects and grade levels. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Cloth Hardback. Condizione: Near Very Good. Condizione sovraccoperta: As New. First Edition. 254pp Front facing page has been removed, causing tear on endpaper on front cover, otherwise book is AS NEW.

Paperback. Condizione: As New. No Jacket. Soft cover. 1st printing, 2010. Like New. No creasing. Crisp, bright, unmarked pages. Like New condition.

Paperback. Condizione: new. Paperback. A typical classroom includes students of considerable behavioral diversity, and maintaining classroom focus is often dependent upon successfully managing disruptive moments. In Power Struggles: Successful Techniques for Educators (Second Edition), authors Allen N. Mendler and Brian D. Mendler provide many different strategies to deal with all levels of difficult and resistant students. Drawing from years of experience, they help teachers understand the root causes of misbehavior and offer practical, step-by-step instructions on how to defuse situations in a way that protects the dignity of all involved and keeps the lesson on track. Chapters Introduction to the Second Edition When Kids Push Our Buttons Prevention Strategies Intervention Strategies Defusing Strategies Challenge Strategies Power Struggle Scenarios Benefits This second edition includes: Activities throughout to provide guidanceEasy-to-learn methods of effective interventionReal-world stories of these strategies in action Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Soft cover. Condizione: Very Good. 227pp. A little wear, very good.

Soft cover. Condizione: Very Good. Very good condition. Light wear. Binding tight, pages clean. Pictures available upon request.

Trade Paperback. Condizione: Good+. No Jacket. Later Printing. Standard used condition. Reading copy or better. Used Book.

Paperback. Condizione: new. Paperback. Move away from the way we have always done things and embrace an improved approach to student intervention. At Tier 2 of the RTI at Work(TM) process, interventions do not require hiring additional staff, buying more resources, or extending the school day. Instead, this book offers a step-by-step process for how to use your current time and resources to ensure all students learn at high levels. Use this resource to successfully respond to students when they do not learn: Receive proven, practical strategies and tools for creating Tier 2 interventions.Discover the foundational principles of effective educational practices.Understand the roles of teacher, leadership, and intervention teams in the response to intervention (RTI) system.Gain tips and best practices for determining student learning levels and how to move student learning forward.Review structures and schedules that build time in the school day to support students who need interventions in an elementary education setting. Contents: Introduction Chapter 1: Making a Case for Doing Things Differently Chapter 2: Using Collaborative Teams for Effective Intervention Chapter 3: Getting to Targeted and Specific Interventions Chapter 4: Using Data to Target Tier 2 Interventions Chapter 5: Implementing Powerful Instructional Supports Chapter 6: Building Time in the Schedule for Additional Support Epilogue Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. With foreword by Michael FullanWithin 100 days, schools have dramatically increased student achievement, transformed faculty morale and school culture, reduced discipline issues, and much more. Begin leading focused, meaningful change in your own school with the support of 100-Day Leaders by Douglas Reeves and Robert Eaker. Using this book to guide your school improvement plan, you will learn how to achieve a series of short-term wins that combine to form long-term success.Begin a 100-day action plan for educational leadership to effect significant school improvement:Become familiar with the 100-day leadership plan and the six stages of implementation.Understand the importance of a collaborative culture in creating strong leadership in schools.Develop an understanding of high-leverage leadership techniques and strategic planning.Study the personality traits and leadership qualities that support successful change management and school improvement.Access reproducible rubrics that can be used to measure progress of the 100-day leadership action plan and your school leadership development.Contents:AcknowledgmentsAbout the AuthorsForewordIntroduction: Why One Hundred Days?Part 1: Exploring 100-Day LeadershipChapter 1: Why Before HowChapter 2: The Six Steps of 100-Day LeadershipChapter 3: The 100-Day Leader in ActionPart 2: Creating the Environment for SuccessChapter 4: A Strong FoundationChapter 5: How to Begin From WithinAppendixReferences and ResourcesIndex Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Create and sustain a learning environment where students thrive and stakeholders are accurately informed of student progress. Clarify the purpose of grades, craft a vision statement aligned with this purpose, and discover research-based strategies to implement effective grading and reporting practices. Identify policies and practices that render grading inaccurate, and understand the role grades play in students' future success and opportunities. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Teams that engage in designing, using, and responding to common formative assessments are more knowledgeable about their own standards, more assessment literate, and able to develop more strategies for helping all students learn. In this conversational guide, the authors offer tools, templates, and protocols to incorporate common formative assessments into the practices of a PLC to monitor and enhance student learning Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. For educators to be effective, they must intentionally select and implement research-based instructional strategies and conduct assessments. Using a clear and well-organized structure, the authors apply the strategies and techniques originally presented in The New Art and Science of Teaching by Robert J. Marzano to the teaching and assessment of writing skills, as well as some associated reading skills. In total, the book shares more than 100 strategies across grade levels and subject areas.Use effective teaching methods to reach desired writing learning outcomes and student success:Understand which instructional strategies are best suited to teaching writing skills, and gain specific examples for implementing these strategies.Learn how to utilize general and specific strategies to improve the learning environment of the classroom and obtain desired student learning outcomes for writing.Fine-tune your writing curriculum to achieve student success by developing and assessing writing skills with the book's instructional techniques.Examine samples of writing rubrics, proficiency scales, and checklists, and learn effective teaching methods to use them as assessment and instructional tools.Utilize an advance organizer as a quick reference of all strategies to assist you in designing writing curriculum and planning lessons.Access and download free reproducible activities, rubrics for assessing student writing, writing assessment examples, writing checklists, and more for classroom use.Contents:IntroductionChapter 1: Providing and Communicating Clear Learning GoalsChapter 2: Using AssessmentsChapter 3: Conducting Direct Instruction LessonsChapter 4: Conducting Practicing and Deepening LessonsChapter 5: Conducting Knowledge Application LessonsChapter 6: Using Strategies That Appear in All Types of LessonsChapter 7: Using Engagement StrategiesChapter 8: Implementing Rules and Procedures and Building RelationshipsChapter 9: Developing ExpertiseConclusionAppendix AAppendix BReferences and Resources "Using a clear and well-organized structure, the authors apply the strategies and techniques originally presented in The New Art and Science of Teaching by Robert J. Marzano to the teaching and assessment of writing skills, as well as some associated reading skills. In total, the book shares more than 100 strategies across grade levels and subject Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. While much research has revealed which assessment practices have the most positive impact on student achievement and instruction, out-of-date, unproductive practices, which students find disengaging and disheartening, still persist. Discover how to use the power of assessment to instill hope, efficacy, and achievement in your students. With this research-based resource, you'll explore six essential tenets of assessment--assessment purpose, communication of assessment results, accurate interpretation, assessment architecture, instructional agility, and student investment--that will help deepen your understanding of assessment to not only meet standards but also enhance students' academic success and self-fulfillment. Benefits Interpret the research-based tenets of assessment that are necessary to maximize all students' learning.Gain advice and strategies for immediately acting on the six essential assessment tenets, including how to communicate assessment results to give feedback that produces constructive responses.Discover why it is vital that assessment practices build students' and teachers' hope, efficacy, and achievement.Consider scenarios that illustrate traditional, outmoded assessment practices and revised scenarios that feature practices that better reflect modern assessment needs.Reflect on questions related to the content of each chapter and study next steps that teaching teams can take. Contents Introduction Chapter 1: Hope, Efficacy, and Achievement Chapter 2: Assessment Purpose Chapter 3: Communication of Assessment Results Chapter 4: Accurate Interpretation Chapter 5: Assessment Architecture Chapter 6: Instructional Agility Chapter 7: Student Investment References Index Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Transformational leaders have four distinctive skills: strong communication, the ability to build trust, the ability to increase the skills of those they lead, and a results orientation. Time for Change offers powerful guidance for those seeking to develop and strengthen the educational leadership skills needed for change management and overcoming resistance to change. Throughout this authoritative guide, Anthony Muhammad and Luis F. Cruz share concrete tools and strategies that will prepare you to lead your school toward lasting, meaningful, and strategic change. Use this educational leadership book to inspire a shared vision and help in overcoming resistance to change: Develop an understanding of educational leadership and change management as skills that can be practiced and improved.Consider three questions of transformational leadership (Why? Who? How?) and then Do!Learn about the technical and cultural dimensions of change and the ways in which both must be addressed.Understand the reasons behind resistance to change and how to manage it through effective leadership.Synthesize your skills as a school leader and utilize them to effect strategic change. Contents: Introduction Chapter 1: Finding Balance for Systems Change Chapter 2: Communicating the Rationale -- Building Cognitive Investment Chapter 3: Establishing Trust -- Making an Emotional Investment Chapter 4: Building Capacity -- Making a Functional Investment Chapter 5: Getting Results -- Collecting the Return on Investment Chapter 6: Tying It All Together Afterword: Final Thoughts References and Resources Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardcover. Condizione: new. Hardcover. Developed as a companion to Embedded Formative Assessment, 2nd edition, this handbook guides K-12 teachers through the process of developing effective formative assessments. Inside its pages, you'll find tried-and-tested classroom strategies, practical how-tos, and exercises designed to guide implementation. The book also includes discussion questions that can be answered as teams or used for individual reflection. Learn how to implement the strategies of formative assessment in the classroom: Explore research that states classroom formative assessment is the most impactful (and cost-effective) approach to raising student academic achievement.Review the five key strategies of classroom formative assessment.Gain more than 50 practical techniques for classroom formative assessment.Clarify and share learning intentions and success criteria, elicit evidence of student achievement, and give feedback that moves learning forward.Understand that teacher quality remains the most important determinant of student engagement and learning. Contents: Chapter 1: Understanding Formative Assessment Chapter 2: Clarifying, Sharing, and Understanding Learning Intentions and Success Criteria Chapter 3: Eliciting Evidence of Learners' Achievement Chapter 4: Providing Feedback That Moves Learning Forward Chapter 5: Activating Students as Instructional Resources for One Another Chapter 6: Activating Students as Owners of Their Own Learning Appendix: Observation Tools References and Resources Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. The joys and pains of starting a teaching career often go undiscussed. This field guide dives deep into the personal side of teaching, offering crucial advice, empathy, and new-teacher support. The author details six phases every new or first-year teacher goes through (anticipation, survival, disillusionment, rejuvenation, reflection, and second anticipation) and outlines targeted classroom strategies, teaching tips, and self-care practices for each. Transcend the emotional, mental, and physical problems teachers face in the classroom: Understand the feelings and teaching challenges of each phase during a beginning teacher's career.Practice self-care to combat beginning and first-year teacher stress and burnout; avoid the mental pitfalls that so often lead to teachers changing careers.Learn effective classroom-management strategies for new teachers and how to maintain positive relationships with students.Respond to prompts that will help you process and reflect on your first years' culmination.Utilize the prompts and journaling spaces throughout the book to reflect on your professional improvements and successes. Contents: Introduction: First Things First Chapter 1: The Anticipation Phase Chapter 2: The Survival Phase Chapter 3: The Disillusionment Phase Chapter 4: The Rejuvenation Phase Chapter 5: The Reflection Phase Chapter 6: The Second Anticipation Phase Appendix A: End-of-the-Year Activities Appendix B: Mementos Epilogue: The Year in Retrospect References and Resources Index Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. The success of a school greatly depends on the ability of its leaders to communicate effectively. In Connecting Through Leadership, author Jasmine K. Kullar details how to verbally and nonverbally inspire, motivate, and connect with every member of a school community, from teachers to students to parents. The book includes questions for reflection and concludes with a five-month communication challenge designed to help leaders put what they learned into action. Use this resource as your action plan for developing strong communication skills: Learn how to become a charismatic presenter and promote student engagement with effective communication skills.Gain strategies for having tough conversations central to teacher leadership.Discover how to communicate effectively through written and oral communication.Review the ways in which body language can impact your message.Understand how body language affects communication and other intrapersonal skills.Analyze your communication strengths and weaknesses to create personal improvement goals and build your school leadership abilities. Contents: Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Developed specifically for grades K-2, this resource presents classroom-ready lessons that support the ISTE Standards for Students (NET standards). Use the lessons, which focus on four essential skills (communication, collaboration, critical thinking, and creativity), to take instruction and learning to the next level through the use of technology. Each chapter includes strategies for developing authentic learning experiences and ends with discussion questions for personal reflection. Integrate digital learning and support the ISTE Standards (formerly National Educational Technology Standards for Students or NETS): - Understand that real transformational change results from teaching and learning, not ever-changing digital devices. - Give students opportunities to exercise their voice, choice, and creativity using multimedia and digital tools. - Implement practical novice-, operational-, and wow-level lessons and tips for using digital tools in classroom lessons. - Foster digital citizenship, helping students keep themselves and their data safe online and make ethical decisions on the Internet. - Learn how to get students communicating, collaborating, innovating, and thinking critically in grade K-2 classroom lessons. Contents: Chapter 1: Learning Technology Operations and Concepts Chapter 2: Embracing Creativity Chapter 3: Communicating and Collaborating Chapter 4: Conducting Research and Curating Information Chapter 5: Thinking Critically to Solve Problems Chapter 6: Being Responsible Digital Citizens Chapter 7: Expanding Technology and Coding Concepts Epilogue Appendix References and Resources Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. The key to thriving, as both a human and an educator, rests in mindfulness, reflection, and daily self-care activities. With Take Time for You, you will discover a clear path to well-being by working through Maslow's hierarchy of needs: (1) physiological, (2) safety, (3) belonging, (4) esteem, (5) self-actualization, and (6) transcendence. The author offers a range of manageable research-based strategies, self-care surveys, and reflective teaching questions that will guide you in developing an individualized self-care plan. Embrace imperfection as you develop your own self-care plan: Understand the challenges to mindfulness for teachers and how Maslow's hierarchy of needs comes into play in your personal and professional life.Design action plans so you can meet your own physiological, safety, belonging, esteem, and self-actualization needs and, finally, transcend and connect with something greater than yourself.Take surveys and perform a daily time audit to determine how well you are meeting each of your needs.Use the journaling space and self-reflection questions provided throughout the book to reflect on your implementation efforts. Contents: Introduction Chapter 1: Understand the Framework Chapter 2: Physiological Needs Chapter 3: Safety Needs Chapter 4: Belonging Needs Chapter 5: Esteem Needs Chapter 6: Self-Actualization Needs Chapter 7: Transcendence Needs Epilogue: Final Thoughts Appendix: My Personalized Self-Care Plan References and Resources Index Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Daily observation of classroom teaching can significantly impact the quality of teaching and learning. Organized into 21 chapters designed to be read over a period of 21 school days, Now We're Talking! presents a results-driven approach that far surpasses traditional walkthrough models of feedback for teachers. School leaders will complete two cycles of classroom visits while reading the book and establish the necessary foundation for subsequent visits. This plan will help you incorporate daily classroom walkthroughs to improve teaching and learning: - Understand how daily classroom observation can help you make informed decisions that foster rich relationships with teachers, improve professional practices, reduce stress, and increase student learning. - Discover how to conduct teacher evaluations and classroom walkthroughs to improve teaching and learning, fostering high-performance results and high-quality instructional leadership. - Take part in 21 days of action challenges toward making teacher observations and giving feedback to teachers after observation a daily practice. - Learn supervision and instructional leadership skills that establish effective communication in schools. - Gain time-management tips for streamlining your inboxes, staying organized, and prioritizing work so you have time for daily classroom visits and lesson observation feedback. Contents: Week 1: High-Performance Instructional Leadership Fundamentals Chapter 1: Understanding Why Instructional Leaders Belong in Classrooms Chapter 2: Following the High-Performance Instructional Leadership Model Chapter 3: Acknowledging Related Instructional Leadership, Supervision, and Walkthrough Models Chapter 4: Conducting Your First Two Cycles of Visits Chapter 5: Thinking Ahead to Your Third Cycle of Visits Week 2: High-Performance Habits Chapter 6: Making Time to Visit Classrooms Chapter 7: Keeping Your Communication Channels Under Control Chapter 8: Managing the Work You're Not Doing Yet Chapter 9: Organizing Your To-Do List Chapter 10: Maximizing Your Mental Energy With Habits Week 3: High-Impact Instructional Conversations Chapter 11: Going Beyond Data Collection and the Feedback Sandwich Chapter 12: Facilitating Evidence-Based Conversations Chapter 13: Bringing a Shared Instructional Framework Into the Conversation Chapter 14: Developing Skills for High-Impact Conversations Chapter 15: Handling the Toughest Conversations Week 4: High-Performance Instructional Leadership Enhancement Chapter 16: Building Your Feedback Repertoire Chapter 17: Balancing Your Formal Evaluation Responsibilities Chapter 18: Identifying Improvements From Classroom Visits Chapter 19: Opening the Door to New Models of Professional Learning Chapter 20: Choosing an Instructional Focus for an Observation Cycle Chapter 21: Scaling Classroom Visits Across Your School and District Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Rely on 180 Days of Self-Care for Busy Educators to help you lead a happier, healthier, more fulfilled life inside and outside of the classroom. With author Tina H. Boogren's guidance, you will work your way through thirty-six weeks of daily self-care strategies and techniques, each corresponding with a week of the school year. Weekly themes range from creativity and inspiration to relationships and time management for teachers and administrators.Follow this self-care plan designed to support your health and wellness during the school year:Understand how prioritizing your own self-care will better equip you to positively impact student learning and achievement.Discover low- and no-cost self-care ideas for teachers and administrators designed to help make meaningful, positive change.Explore the dangers of stress in the classroom and in an educator's personal life, and understand how this stress affects students.Learn how to assess what you need, check in with yourself throughout the day, and act on what you learn.Utilize reflection questions to help you think through which strategies worked -- and which didn't.Let go of the expectations of perfection while practicing these self-care techniques and teacher wellness ideas.Contents:IntroductionSection I: Preparing for a Season of SacrificeWeek One: Music (Days 1-5)Week Two: Nutrition and Hydration (Days 6-10)Week Three: Sleep (Days 11-15)Week Four: Laughter (Days 16-20)Week Five: Technology (Days 21-25)Week Six: Altruism (Days 26-30)Week Seven: Wardrobe (Days 31-35)Week Eight: Time (Days 36-40)Week Nine: Mindfulness (Days 41-45)Section II: Dealing With DisillusionmentWeek Ten: Time (Days 46-50)Week Eleven: Relationships (Days 51-55)Week Twelve: Gratitude (Days 56-60)Week Thirteen: Saying No (Days 61-65)Week Fourteen: Inspiration (Days 66-70)Week Fifteen: Help (Days 71-75)Week Sixteen: Comfort (Days 76-80)Week Seventeen: Social Media (Days 81-85)Week Eighteen: Habits (Days 86-90)Section III: Finding BalanceWeek Nineteen: Creativity (Days 91-95)Week Twenty: Altruism (Days 96-100)Week Twenty-One: Indulgence (Days 101-105)Week Twenty-Two: Adventure (Days 106-110)Week Twenty-Three: Orderliness (Days 111-115)Week Twenty-Four: Obligations (Days 116-120)Week Twenty-Five: Play (Days 121-125)Week Twenty-Six: Email (Days 126-130)Week Twenty-Seven: Replay (Days 131-135)Section IV: Finishing StrongWeek Twenty-Eight: Hobbies (Days 136-140)Week Twenty-Nine: Cognition (Days 141-145)Week Thirty: Transitions (Days 146-150)Week Thirty-One: Listening (Days 151-155)Week Thirty-Two: Journal (Days 156-160)Week Thirty-Three: Outdoors (Days 161-165)Week Thirty-Four: Morning Routine (Days 166-170)Week Thirty-Five: Active Rest (Days 171-175)Week Thirty-Six: Summer To-Do List (Days 176-180)Epilogue: Create Your Own Self-Care ListAppendix: Final ReflectionIndex Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condizione: new. Paperback. Part of The New Art and Science of Teaching seriesIn The New Art and Science of Teaching Mathematics, authors Nathan D. Lang-Raad and Robert J. Marzano reenvision the groundbreaking New Art and Science of Teaching framework for math classrooms. Readers will discover myriad math strategies, tools, and methods of teaching mathematics for every step of the process, from articulating learning targets and conducting math lessons to engaging students, tracking progress, and celebrating successes.Use this teaching resource to implement research-based best practices in teaching math:Explore how The New Art and Science of Teaching framework can help you optimize your methods and establish best practices in teaching mathematics.Become familiar with the 10 design areas and 43 elements of effective teaching strategies that make up the framework.Develop an understanding of which of the 43 elements of instruction are most effective in the mathematics classroom and in which types of lessons they should be used when teaching mathematics.Use each chapter's Guiding Questions for Curriculum Design to support planning and aid in reflection as a mathematics teacher.Discover a four-step process designed to help you deepen your expertise of math teaching strategies.A joint publication of ASCD and Solution TreeContents:IntroductionChapter 1: Providing and Communicating Clear Learning GoalsChapter 2: Using AssessmentsChapter 3: Conducting Direct Instruction LessonsChapter 4: Conducting Practicing and Deepening LessonsChapter 5: Conducting Knowledge Application LessonsChapter 6: Using Strategies That Appear in All Types of LessonsChapter 7: Using Engagement StrategiesChapter 8: Implementing Rules and ProceduresChapter 9: Building RelationshipsChapter 10: Communicating High ExpectationsChapter 11: Developing ExpertiseAppendixReferences and Resources Shipping may be from multiple locations in the US or from the UK, depending on stock availability.