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Editore: McGraw-Hill Inc.,US, 1996
ISBN 10: 0070782504ISBN 13: 9780070782501
Da: SecondSale, Montgomery, IL, U.S.A.
Libro
Condizione: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
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Usato - A partire da EUR 4,32
Editore: Marketing Science Institute, 2004
ISBN 10: 0965711439ISBN 13: 9780965711432
Da: SecondSale, Montgomery, IL, U.S.A.
Libro
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Nuovo - A partire da EUR 9,65
Usato - A partire da EUR 5,01
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Editore: McGraw Hill Education (India) Privet Limited, 2013
ISBN 10: 1259026817ISBN 13: 9781259026812
Da: The Book Cellar, LLC, Nashua, NH, U.S.A.
Libro
paperback. Condizione: Very Good. Has some shelf wear, highlighting, underlining and/or writing. Great used condition. A portion of your purchase of this book will be donated to non-profit organizations.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
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Nuovo - A partire da EUR 64,16
Usato - A partire da EUR 2,06
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Editore: McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Da: Zoom Books Company, Lynden, WA, U.S.A.
Libro
Condizione: Good. Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support.
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Nuovo - A partire da EUR 15,54
Usato - A partire da EUR 6,06
Editore: Tata Mcgraw Hill
ISBN 10: 0070530424ISBN 13: 9780070530423
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Libro
Paperback. Condizione: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.01.
Editore: McGraw-Hill/Irwin, 2008
ISBN 10: 0073380938ISBN 13: 9780073380933
Da: BookHolders, Towson, MD, U.S.A.
Libro
Condizione: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: fifth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/23/2008 Binding: Hardcover Pages: 736 fifth edition.
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Nuovo - A partire da EUR 28,02
Usato - A partire da EUR 2,33
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Editore: Irwin/McGraw-Hill, 2005
ISBN 10: 0072961945ISBN 13: 9780072961942
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 3.25.
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Nuovo - A partire da EUR 20,24
Usato - A partire da EUR 6,53
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Editore: McGraw-Hill Ryerson Higher Education, 2007
ISBN 10: 0070964521ISBN 13: 9780070964525
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.05.
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Usato - A partire da EUR 6,61
Editore: Irwin/McGraw-Hill, 2002
ISBN 10: 0072471425ISBN 13: 9780072471427
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Libro
Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.25.
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Nuovo - A partire da EUR 21,49
Usato - A partire da EUR 8,58
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Editore: McGraw-Hill Higher Education 01/07/2005, 2005
ISBN 10: 0071244964ISBN 13: 9780071244961
Da: AwesomeBooks, Wallingford, Regno Unito
Libro
Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
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Nuovo - A partire da EUR 61,48
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Editore: McGraw-Hill Education - Europe, United Kingdom, London, 2000
ISBN 10: 0071169946ISBN 13: 9780071169943
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Libro
Paperback. Condizione: Very Good. Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will value. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Usato - A partire da EUR 3,81
Editore: McGraw-Hill Education (ISE Editions), 1996
ISBN 10: 0071148817ISBN 13: 9780071148818
Da: Reuseabook, Gloucester, GLOS, Regno Unito
Libro
Paperback. Condizione: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Damaged cover. The cover of is slightly damaged for instance a torn or bent corner.
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Usato - A partire da EUR 2,78
Editore: McGraw Hill (edition 7), 2017
ISBN 10: 1259867013ISBN 13: 9781259867019
Da: BooksRun, Philadelphia, PA, U.S.A.
Libro
Loose Leaf. Condizione: Good. 7. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
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Nuovo - A partire da EUR 99,80
Usato - A partire da EUR 11,61
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Editore: McGraw-Hill Professional, 2003
ISBN 10: 0071199144ISBN 13: 9780071199148
Da: Ammareal, Morangis, Francia
Libro
Softcover. Condizione: Bon. Traces de pliures sur la couverture. Légères traces d'usure sur la couverture. Edition 2003. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Traces of creases on the cover. Slight signs of wear on the cover. Edition 2003. Ammareal gives back up to 15% of this book's net price to charity organizations.
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Nuovo - A partire da EUR 36,37
Usato - A partire da EUR 3,99
Editore: McGraw Hill, 2017
ISBN 10: 0078112109ISBN 13: 9780078112102
Da: Indiana Book Company, Marion, IN, U.S.A.
Libro
Condizione: Good. Ships same or next business day with delivery confirmation. Good condition. May or may not contain highlighting. Expedited shipping available.
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Nuovo - A partire da EUR 61,58
Usato - A partire da EUR 9,77
Editore: McGraw-Hill
ISBN 10: 0071263934ISBN 13: 9780071263931
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Libro
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.7.
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Nuovo - A partire da EUR 25,57
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Editore: McGraw Hill Higher Education, 2008
ISBN 10: 0077107950ISBN 13: 9780077107956
Da: Ammareal, Morangis, Francia
Libro
Softcover. Condizione: Bon. Légères traces d'usure sur la couverture. Edition 2008. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Slight signs of wear on the cover. Edition 2008. Ammareal gives back up to 15% of this book's net price to charity organizations.
Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Editore: McGraw-Hill/Irwin, 1999
ISBN 10: 0072312211ISBN 13: 9780072312218
Da: Irish Booksellers, Portland, ME, U.S.A.
Libro
Condizione: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
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Nuovo - A partire da EUR 61,80
Usato - A partire da EUR 15,42
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Editore: The McGraw-Hill Company, 2008
ISBN 10: 0070700990ISBN 13: 9780070700994
Da: Books Puddle, New York, NY, U.S.A.
Libro
Condizione: Used. pp. 763.
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Usato - A partire da EUR 14,72
Editore: McGraw Hill Higher Education, 2012
ISBN 10: 007108696XISBN 13: 9780071086967
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Libro
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.6.
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Nuovo - A partire da EUR 57,95
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Editore: Mc Graw Hill Education (Uk), 2016
ISBN 10: 007716931XISBN 13: 9780077169312
Da: medimops, Berlin, Germania
Libro
Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Editore: McGraw-Hill, 2009
Da: Anybook.com, Lincoln, Regno Unito
Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1300grams, ISBN:
ISBN 10: 1259867099ISBN 13: 9781259867095
Da: BookHolders, Towson, MD, U.S.A.
Libro
Condizione: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: Seventh ] Publisher: McGraw Hill Pub Date: 3/13/2017 Binding: Access Code Pages: 1 Seventh edition.
Editore: McGraw-Hill College
ISBN 10: 1260083527ISBN 13: 9781260083521
Da: TextbookRush, Grandview Heights, OH, U.S.A.
Libro Edizione Internazionale
Condizione: Very Good. Softcover, International Edition. This is an International Edition.
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Usato - A partire da EUR 42,84
Hardcover. Condizione: new. New Copy. Customer Service Guaranteed.
Editore: McGraw Hill Learning, 2023
ISBN 10: 1260564134ISBN 13: 9781260564136
Da: A Team Books, Conway, AR, U.S.A.
Libro
printed_access_code. Condizione: New. Brand New! Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST.
Editore: Campus Verlag Gmbh, 1992
ISBN 10: 3593344645ISBN 13: 9783593344645
Da: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germania
Libro
Hardcover. Condizione: gut. 1992. Aufgrund der individuell unterschiedlichen Erwartungshaltungen und -maßstäbe der Kunden bzw. der dort handelnden Personen (zum Beispiel die Mitglieder eines buying-centers oder eines Projektteams beim Kundenunternehmen) sind auch erhebliche Unterschiede in der Auswirkung auf die Wahrnehmung der vom liefernden Unternehmen gebotenen Leistung zu erwarten. So sind beispielsweise Kunden mit einem durchweg hohen Erwartungsniveau weitaus schwieriger zufriedenzustellen als Kunden mit einem niedrigeren Erwartungsniveau. Die Erwartungen eines Kunden im business to business-Marketing können im wesentlichen durch die folgenden Faktoren geprägt werden Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. [Gebundene Ausgabe] Valerie A. Zeithaml (Autor), A. Parasuraman (Autor), Leonard L. Berr ISBN-10 3-593-34464-5 / 3593344645 ISBN-13 978-3-593-34464-5 / 9783593344645 Qualitätsservice Übersetzer J H Rastalsky Maße 228 x 152 mm Einbandart gebunden Kundendienst Kundendienst Assistance Kundenzufriedenheit CRM Customer Relations Customer Relationship Management Dientsleistungen Services Qualitaetsservice Was Ihr Kunden erwarten - was Sie leisten muessen. Der Kunde muß erhalten, was er wuenschen darf Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Der Kunde muss erhalten, was er wünschen darf In deutscher Sprache. 240 pages.
ISBN 10: 1266287159ISBN 13: 9781266287152
Da: Basi6 International, Irving, TX, U.S.A.
Libro
Condizione: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
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Editore: McGraw-Hill Education 2020-10-07, London, 2020
ISBN 10: 1526847809ISBN 13: 9781526847805
Da: Blackwell's, London, Regno Unito
Libro
paperback. Condizione: New. Language: English.
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Nuovo - A partire da EUR 68,73