Be Our Guest: Perfecting the Art of Customer Service

Valutazione media 4
( su 1.191 valutazioni fornite da Goodreads )
 
9780786853946: Be Our Guest: Perfecting the Art of Customer Service

Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

About the Author:

The Disney Institute is the professional development and external training arm of The Walt Disney Company. The company showcases "the business behind the magic" through seminars, workshops, and presentations.

Theodore Kinni has written, ghostwritten, or edited numerous books, including No Substitute for Victory, Achieve Sales Excellence, and Ayn Rand and Business. His articles and reviews have appeared in a wide variety of business periodicals.

Barry Abrams has narrated and produced audiobooks for a variety of publishers. Since 2012, he has also hosted and produced ESPN's In the Gate podcast. Based in Danbury, Connecticut, Barry engineers and calls live webcasts of his son's ice hockey games.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

I migliori risultati di ricerca su AbeBooks

1.

The Disney Institute, Kinni, Theodore
Editore: Disney Editions (2003)
ISBN 10: 0786853948 ISBN 13: 9780786853946
Nuovi Paperback Quantità: 2
Da
Murray Media
(North Miami Beach, FL, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Disney Editions, 2003. Paperback. Condizione libro: New. Never used!. Codice libro della libreria P110786853948

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 37,74
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 1,67
In U.S.A.
Destinazione, tempi e costi

2.

The Disney Institute; Kinni, Theodore
Editore: Disney Editions (2003)
ISBN 10: 0786853948 ISBN 13: 9780786853946
Nuovi Paperback Quantità: 1
Da
Media Neat
(Glenview, IL, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Disney Editions, 2003. Paperback. Condizione libro: New. Brand New, Gift conditionWe Ship Every Day! Free Tracking Number Included! International Buyers Are Welcome! Satisfaction Guaranteed!. Codice libro della libreria 343095588t

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 47,86
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,35
In U.S.A.
Destinazione, tempi e costi