"Presents a blueprint for reinvigorating the public sector based on 'The People Factor.' Shows why the U.S. personnel system needs reform, revealing the high price of inaction. Lays out specific steps to achieve the necessary gains, focusing on implementing 'best practices' from successful companies, the military, and high-performing government agencies"--Provided by publisher.
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Linda Bilmes is a lecturer in public policy at the John F. Kennedy School of Government at Harvard University. She has served as CFO and assistant secretary at the U.S. Department of Commerce and as a management consultant with the Boston Consulting Group. Her work on the costs of the Iraq War (with Nobel laureate Joseph Stiglitz) and on veterans issues have received widespread national coverage. W. Scott Gould is vice president, public sector strategy and growth, at IBM Global Business Services. He has also served as CFO and assistant secretary for administration at the Department of Commerce. Gould is also a captain in the U.S. Navy Reserve (Ret.) and a former White House fellow.
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