Win Win Resolving Workplace Conflict: 12 Stories - Rilegato

Clive Lewis OBE

Rilegato

ISBN 10: 1903905699 ISBN 13: 9781903905692

Casa editrice: RoperPenberthy Publishing Ltd, 2011

Riassunto

This book presents a series of 12 stories that bring to life tales of difficulty and the role played by the author as a mediator and dispute resolution specialist. The gripping stories are told through the eyes of the author and contain the background to the conflict, the efforts made in attempting to achieve resolution and a set of observations on what happened. This book will be of benefit to anyone dealing with workplace conflict.

Su questo libro

Recensione:

Not your usual kind of 'text' book reading the case studies or 'stories' (as Clive refers to them), made me feel as if I was reading a series of short novels that I didn't want to put down. You can't fail to be moved by the characters as their histories unfold, sometimes somewhat shockingly so. --Alison Middleton, Head of Employee Relations and Reward, Baker Mackenzie

Changes are causing increasing levels of conflict, with huge financial and emotional costs to business and public services. This is a rare book that brings together learning that will not fail to help leaders make a difference. --Dr Noorzaman Rashid, Director Board and Leadership Services, Harvey Nash

Whilst I am not in the conflict resolution industry, I found these stories both very readable and compelling. Clive has a natural ability to put across the emotion and drama of these situations from his obvious experience and deep understanding of resolving disputes. --Harriet Sergeant, Fellow of Centre for Policy Studies

L'autore:

Clive Lewis OBE is the Founding Director of Globis Mediation Group and Honorary Secretary of the Civil Mediation Council. He is the author of 'The Definitive Guide to Workplace Mediation and Managing Conflict at Work' and 'Difficult Conversations - 10 Steps to Becoming a Tackler not a Dodger'. His fourth book is due to published in September.

Su questa edizione

• Editore: RoperPenberthy Publishing Ltd
• Data di pubblicazione: 2011
• ISBN 10: 1903905699
• ISBN 13: 9781903905692
• Rilegatura: Copertina rigida
• Numero di pagine: 208