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Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition

Editore: Call Center Press, 2004
ISBN 10: 1932558039 / ISBN 13: 9781932558036
Usato / Quantità: 1
Da Nearfine Books (Brooklyn, NY, U.S.A.)
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Titolo: Call Center Recruiting and New-Hire Training...

Casa editrice: Call Center Press

Data di pubblicazione: 2004

Condizione libro: very good


Gently used. Expect delivery in 2-3 weeks. Codice inventario libreria 9781932558036-3

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Riassunto: Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on:

• Developing retention-oriented recruiting strategies

• How to select the most qualified candidates

• Developing new-hires into successful agents

• Recruiting and training call center supervisors

• Alternative labor pools

Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.

L'autore: Brad Cleveland is President and CEO of ICMI, and Publisher of Call Center Management Review. He is author of ICMI’s Call Center Management Dictionary, co-author of Call Center Management on Fast Forward, and co-editor of ICMI’s handbook/study guide series of publications on call center management.

Susan Hash is Editor-In-Chief of Call Center Management Review. She is author of Guide to Customer Service Teams and How to Hire the Best Service Professionals. She has been a business journalist for more than 15 years, and has received notable journalism awards for reporting on the customer service industry.

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Libreria: Nearfine Books
Indirizzo: Brooklyn, NY, U.S.A.

Libreria AbeBooks dal: 13 giugno 2014
Valutazione libreria: 4 stelle

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Descrizione libreria: Nearfine Books is a bookseller specialised in hard-to-find and out-of-print titles. We are based in London and New York.