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Call Centres and Human Resource Management: A Cross-National Perspective

Editore: Palgrave Macmillan
ISBN 10: 1403913048 / ISBN 13: 9781403913043
Usato / Hardcover / Quantità: 1
Da Midtown Scholar Bookstore (Harrisburg, PA, U.S.A.)
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Titolo: Call Centres and Human Resource Management: ...

Casa editrice: Palgrave Macmillan

Legatura: Hardcover

Condizione libro: Very Good


1403913048 Crisp, clean, unread hardcover with light shelfwear to the boards, no dust jacket as issued with a publisher's mark to one edge - Nice!. Codice inventario libreria Z1403913048Z2

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Riassunto: This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

L'autore: Stephen Deery is Professor of Health Services Management and HRM, Kings College London.

Nick Kinnie is Lecturer, School of Management, Bath University.

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Libreria: Midtown Scholar Bookstore
Indirizzo: Harrisburg, PA, U.S.A.

Libreria AbeBooks dal: 7 giugno 2002
Valutazione libreria: 4 stelle

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