Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. The process of communication What is communication?; The three levels of understanding; Conversation: the heart of communication 2. How conversations work What is a conversation?; Why do conversations go wrong?; Putting conversations in context; Working out the relationship; Setting a structure; Managing behaviour 3. Seven ways to improve your conversations 1. Clarify your objective; 2. Structure your thinking; 3. Manage your time; 4. Find common ground; 5. Move beyond argument; 6. Summarise often; 7. Use visuals 4. The skills of enquiry Paying attention; Treating the speaker as an equal; Cultivating ease; Encouraging; Asking quality questions; Rationing information 5. The skills of persuasion Character, logic and passion; What's the big idea?; Arranging your ideas; Expressing your ideas; Remembering your ideas; Delivering effectively 6. Interviews: holding a formal conversation When is an interview not an interview?; Preparing for the interview; Structuring the interview; Types of interview 7. Making a presentation Putting yourself on show; Preparing for the presentation; Managing the material; Controlling the audience; Looking after yourself; Answering questions 8. Putting it in writing Writing for results; Making reading easier; Writing step by step; Designing the document; Writing a first draft; Editing the draft; Writing for the web. Codice inventario libreria
Riassunto: Communicate in a professional manner in any situation.
Whether you're making a sales pitch or addressing a large audience, there are ways to get your message across clearly and effectively every time. Using everyday language, Alan Barker shows how to achieve verbal, vocal and visual success in seven easy steps. Practical pointers, examples and templates are included for all forms of communication, including writing for the web, public speaking, conducting interviews and even casual conversation.
L'autore: Alan Barker is an experienced trainer and coach specializing in communication skills, cognitive skills and creativity. He is Managing Director of training and coaching consultancy Kairos Training and the author of Improve Your Communication Skills, another bestselling title in the Creating Success series, published by Kogan Page.
Condizione libro: New
Descrizione libro Kogan Page, 2006. Condizione libro: Fair. This book has soft covers. Ex-library, With usual stamps and markings, In fair condition, suitable as a study copy. Codice libro della libreria 3908612
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Very Good. Improve Your Communication Skills (Creating Success) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice libro della libreria 7719-9780749448226
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Codice libro della libreria mon0000617986
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Used; Good. Codice libro della libreria 1128891
Descrizione libro Kogan Page 2006-09-03, 2006. Paperback. Condizione libro: Very Good. All books are pre-owned and will have been read by someone else before you. They may well show signs of minor wear and tear. Please note, cover images are illustrative only, and the actual book cover and edition can vary. Codice libro della libreria 9780749448226-21
Descrizione libro Kogan Page. Paperback. Condizione libro: Good. Book has some visible wear on the binding, cover, pages. Codice libro della libreria G0749448229I3N00
Descrizione libro Kogan Page. Paperback. Condizione libro: Very Good. This book shows minor wear and is in very good condition. Codice libro della libreria G0749448229I4N00
Descrizione libro Kogan Page, 2007. Condizione libro: Good. 2nd. N/A. Former Library book. Shows some signs of wear, and may have some markings on the inside. Codice libro della libreria GRP62712633
Descrizione libro Condizione libro: Good. Book Condition: Good. Codice libro della libreria 97807494482264.0
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Used: Very Good. Codice libro della libreria SONG0749448229