Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. The process of communication What is communication?; The three levels of understanding; Conversation: the heart of communication 2. How conversations work What is a conversation?; Why do conversations go wrong?; Putting conversations in context; Working out the relationship; Setting a structure; Managing behaviour 3. Seven ways to improve your conversations 1. Clarify your objective; 2. Structure your thinking; 3. Manage your time; 4. Find common ground; 5. Move beyond argument; 6. Summarise often; 7. Use visuals 4. The skills of enquiry Paying attention; Treating the speaker as an equal; Cultivating ease; Encouraging; Asking quality questions; Rationing information 5. The skills of persuasion Character, logic and passion; What's the big idea?; Arranging your ideas; Expressing your ideas; Remembering your ideas; Delivering effectively 6. Interviews: holding a formal conversation When is an interview not an interview?; Preparing for the interview; Structuring the interview; Types of interview 7. Making a presentation Putting yourself on show; Preparing for the presentation; Managing the material; Controlling the audience; Looking after yourself; Answering questions 8. Putting it in writing Writing for results; Making reading easier; Writing step by step; Designing the document; Writing a first draft; Editing the draft; Writing for the web. Codice inventario libreria
Riassunto: Communicate in a professional manner in any situation.
Whether you're making a sales pitch or addressing a large audience, there are ways to get your message across clearly and effectively every time. Using everyday language, Alan Barker shows how to achieve verbal, vocal and visual success in seven easy steps. Practical pointers, examples and templates are included for all forms of communication, including writing for the web, public speaking, conducting interviews and even casual conversation.
L'autore: Alan Barker is an experienced trainer and coach specializing in communication skills, cognitive skills and creativity. He is Managing Director of training and coaching consultancy Kairos Training and the author of Improve Your Communication Skills, another bestselling title in the Creating Success series, published by Kogan Page.
Condizione libro: New
Descrizione libro Kogan Page 03/09/2006, 2006. Condizione libro: Good. Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Codice libro della libreria 9053-9780749448226
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Very Good. In VERY GOOD general condition, with some signs of previous use. Dispatched from the UK daily Another Croaking bargain from the Frog !!!. Codice libro della libreria mon0001467581
Descrizione libro Kogan Page, 2006. Condizione libro: Fair. This book has soft covers. Ex-library, With usual stamps and markings, In fair condition, suitable as a study copy. Codice libro della libreria 3908612
Descrizione libro Kogan Page 03/09/2006, 2006. Condizione libro: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice libro della libreria 7719-9780749448226
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Codice libro della libreria mon0000617986
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Used; Good. Codice libro della libreria 1128891
Descrizione libro Kogan Page 03/09/2006, 2006. Condizione libro: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Codice libro della libreria 9053-9780749448226
Descrizione libro Kogan Page, 2006. Paperback. Condizione libro: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Codice libro della libreria CHL1522408
Descrizione libro Paperback. Condizione libro: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice libro della libreria GOR001427560
Descrizione libro Kogan Page, 2007. Condizione libro: Very Good. 2nd. N/A. Former Library book. Great condition for a used book! Minimal wear. Codice libro della libreria GRP63625844