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Riassunto: This new edition of "Managing Information Services" has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. Recommended reading for students, this is also acknowledged as a comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.
L'autore: Jo Bryson has held senior management positions in the library, information and IT sectors at state and international government levels. She is currently Executive Director of the Office of e-Government, Department of the Premier and Cabinet, Government of Western Australia, Australia.
Condizione libro: New
Descrizione libro Ashgate Publishing, 2006. Condizione libro: Fair. 2nd Edition. N/A. Shows definite wear, and perhaps considerable marking on inside. Codice libro della libreria GRP88575027
Descrizione libro Ashgate Publishing Limited, 2006. Paperback. Condizione libro: Used; Very Good. Ships from the UK within 24 hours. Codice libro della libreria BBI2100734
Descrizione libro Ashgate Publishing Limited, 2006. Paperback. Condizione libro: Very Good. Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Most items will be dispatched the same or the next working day. Codice libro della libreria mon0004037517
Descrizione libro Ashgate Publishing, 2006. Condizione libro: Good. 2nd Edition. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Codice libro della libreria GRP29649275
Descrizione libro Ashgate Publishing. Condizione libro: Good. Ex-library, so some stamps and wear, but in good overall condition. Codice libro della libreria Z1-E-038-00542
Descrizione libro Ashgate Publishing. Paperback. Condizione libro: Very Good. Light wear to edges and pages. Cover and spine show no easily noticeable damage. Codice libro della libreria G0754646343I4N00
Descrizione libro Ashgate Pub Co. Condizione libro: Acceptable. *Book only! Light wear. Moderate interior markings. Good reading copy. Codice libro della libreria BOOK-0528-00201
Descrizione libro Ashgate Pub Co, 2006. Paperback. Condizione libro: Used: Acceptable. Codice libro della libreria SONG0754646343
Descrizione libro Condizione libro: Acceptable. Book Condition: Acceptable. Codice libro della libreria 97807546463415.0
Descrizione libro Ashgate Publishing, 2006. Paperback. Condizione libro: Good. Good condition, some are ex-library and can have markings. Codice libro della libreria GD-159-34-3175703