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Editore: Springer Gabler, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Lucky's Textbooks, Dallas, TX, U.S.A.
Libro
Condizione: New.
Editore: Betriebswirt.-Vlg Gabler, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: AHA-BUCH, Einbeck, Germania
Libro
Taschenbuch. Condizione: Gebraucht. Gebraucht - Sehr gut sg - ungelesenes mängelexemplar, gestempelt, mit leichten lagerspuren - The book is related to the handling of product and service failures in business-to-business markets. The concept of 'recovery management' embraces all activities of seller firms to effectively handle failure situations in order to restore customer satisfaction and attain customer retention. Since prior research on recovery management has been mostly related to business-to-consumer (B2C) markets and business-to-business markets (B2B) reflect significantly different characteristics, a context-specific approach to handle product or service failures in B2B markets is required by researchers and practitioners alike. Based on a profound qualitative and quantitative investigation, Kristian Döscher derives the fundamental conceptual dimensions and discloses the relational consequences as well as the financial contributions of recovery management in B2B markets.
Editore: Springer, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Books Puddle, New York, NY, U.S.A.
Libro
Condizione: New. pp. 310.
Editore: Springer Fachmedien Wiesbaden, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Buchpark, Trebbin, Germania
Libro
Condizione: Sehr gut. Zustand: Sehr gut - Gepflegter, sauberer Zustand. | Seiten: 308.
Editore: Springer Fachmedien Wiesbaden Apr 2014, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germania
Libro Print on Demand
Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The book is related to the handling of product and service failures in business-to-business markets. The concept of 'recovery management' embraces all activities of seller firms to effectively handle failure situations in order to restore customer satisfaction and attain customer retention. Since prior research on recovery management has been mostly related to business-to-consumer (B2C) markets and business-to-business markets (B2B) reflect significantly different characteristics, a context-specific approach to handle product or service failures in B2B markets is required by researchers and practitioners alike. Based on a profound qualitative and quantitative investigation, Kristian Döscher derives the fundamental conceptual dimensions and discloses the relational consequences as well as the financial contributions of recovery management in B2B markets. 308 pp. Englisch.
Editore: Springer Gabler, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Revaluation Books, Exeter, Regno Unito
Libro
Paperback. Condizione: Brand New. 2014 edition. 308 pages. 8.27x5.83x0.71 inches. In Stock.
Editore: Springer, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Majestic Books, Hounslow, Regno Unito
Libro
Condizione: New. pp. 310 31 Illus.
Editore: Springer Fachmedien Wiesbaden, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: AHA-BUCH GmbH, Einbeck, Germania
Libro
Taschenbuch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - The book is related to the handling of product and service failures in business-to-business markets. The concept of 'recovery management' embraces all activities of seller firms to effectively handle failure situations in order to restore customer satisfaction and attain customer retention. Since prior research on recovery management has been mostly related to business-to-consumer (B2C) markets and business-to-business markets (B2B) reflect significantly different characteristics, a context-specific approach to handle product or service failures in B2B markets is required by researchers and practitioners alike. Based on a profound qualitative and quantitative investigation, Kristian Döscher derives the fundamental conceptual dimensions and discloses the relational consequences as well as the financial contributions of recovery management in B2B markets.
Editore: Springer Fachmedien Wiesbaden, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: moluna, Greven, Germania
Libro Print on Demand
Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Publication in the field of economic scienceIntroduction.- Terminological and conceptual foundation of investigation.- Theoretical foundation of investigation.- Qualitative investigation on recovery management in business markets.- Quantitative investig.
Editore: Springer Gabler 2014-04, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Chiron Media, Wallingford, Regno Unito
Libro
PF. Condizione: New.
Editore: Springer Gabler, 2014
ISBN 10: 3658056363ISBN 13: 9783658056360
Da: Mispah books, Redhill, SURRE, Regno Unito
Libro
Paperback. Condizione: Like New. Like New. book.