Customer Behaviour: Consumer Behaviour and Beyond - Rilegato

Sheth, Jagdish; Mittal, Banwari; Newman, Bruce

 
9780030980169: Customer Behaviour: Consumer Behaviour and Beyond

Sinossi

This text seeks to make a connection between customer behaviour principles and the elements of marketing strategy. It covers the behaviours of customers both in the household and the business market. It looks at three customer roles: user; payer; and buyer, addressing the concerns of all three roles. The book also approaches the established topics of culture and reference groups, demographics and psychographics, perceptions, learning, motivation, attitudes, decision-making, and post-choice experience. It also includes such managerial applications as segamentation as a response to customer differences, relationship marketing, and strategies for creating market values for the customer.

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Book by Sheth Jagdish

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9780030468421: Customer behavior: Consumer behavior & beyond

Edizione in evidenza

ISBN 10:  0030468426 ISBN 13:  9780030468421
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