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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness - Rilegato
Sinossi
It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.
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L'autore
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
Contenuti
Why Focus on Business Processes? Setting the Stage for Business Process Improvement.Organizing for Process Improvement.Flowcharting: Drawing a Process Picture.Understanding the Process Characteristics.Streamlining the Process.Measurements, Feedback, and Action (Load, Aim, and Fire).Process Qualification.Benchmarking Process.The Beginning.Appendix: Interview Guidelines.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreMcGraw Hill
- Data di pubblicazione1991
- ISBN 10 0070267685
- ISBN 13 9780070267688
- RilegaturaCopertina rigida
- LinguaInglese
- Numero di pagine274
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Condizione: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Codice articolo M00070267685-G
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Editore:
McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Hardcover. Condizione: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Codice articolo CHL10191176
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Business Process Improvement: the Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Editore:
McGraw-Hill Education, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-B-001-01818
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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gebundene Ausgabe. Condizione: Gut. 274 Seiten Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber und kann entsprechende Merkmale aufweisen (Rückenschild, Instituts-Stempel.). Original-Schutzumschlag vorhanden (siehe Foto). Einband folienkaschiert.In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 665. Codice articolo 2220300
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Mgmt & Leadership)
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Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780070267688. Codice articolo 9476552
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Mgmt & Leadership)
Da: Anybook.com, Lincoln, Regno Unito
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Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780070267688. Codice articolo 9476551
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw-Hill Education 31/05/1991, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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