The Lean Communications Provider: Surviving the Shakeout Through Service Management Excellence - Rilegato

Adams, Elizabeth K.; Willetts, Keith J.

Rilegato

ISBN 10: 007070306X ISBN 13: 9780070703063

Casa editrice: McGraw-Hill, 1996

Riassunto

Written by two of the world's foremost authorities on service management, this hands-on book gives you a front-row seat to one of the most significant business transformations in history. You'll not only understand the magnitude of the changes but you'll have a head start on winning the race.
See how service management excellence can transform your operations; discover ways to minimize risk and protect your investment in technology; learn where automation, process flow-through, and systems integration can help your bottom line; and recognize pitfalls and how to avoid them.
This highly readable guide is filled with scenarios, case studies, and anecdotes. It also contains information on worldwide industry collaborations such as the Network Management Forum's SMART, SPIRIT, and OMNI-Point programs.

Su questo libro

Informazioni sull?autore

Elizabeth K. Adams is the Managing Director and Chief Operating Officer of the Network Management Forum (NMF).

Dettagli dell'edizione

• Editore: McGraw-Hill
• Data di pubblicazione: 1996
• Lingua: Inglese
• ISBN 10: 007070306X
• ISBN 13: 9780070703063
• Rilegatura: Copertina rigida
• Numero di pagine: 252
• Contatto del produttore: non disponibile
• Persona responsabile: Ufficio Anagrafiche Messaggerie; 0039 0245774342; ufficio.anagrafiche@meli.it; ; Via Verdi, 8.; Assago Milano; 20090; Italia