This book was primarily written for the quality control and statistical quality control course areas on the junior, senior and graduate levels in Industrial Engineering, Engineering Management, and Management departments. It provides a broad treatment of quality control by expanding on the traditional statistical process control content to include process definition, design, and improvement -- as well as control. It encourages a holistic view of a production system and its customers. The materials have been developed with both academic requirements and professional practice in mind. They allow an instructor to build a significant hands-on design project element into what sometimes turns into a descriptive initiative-by-initiative or tool-by-tool approach to instruction. Students stand to gain a degree of operative experience through planning and executing open-ended projects. Also, the text material allows several options to instructors for building a one- or two-course sequence relating to production systems and processes. With its "systems" approach, Creating Process Performance provides a context for presenting and discussing the "canon" of methods for achieving and assuring quality.
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I Production Systems and Process Performance
1 Production Systems - The Basics
2 Systems Thinking - Concepts and Development
3 Process Fundamentals
II Process Characterization, Exploration, and Response Modeling
4 Process Definition
5 Process Exploration
6 Process Response Modeling
III Process Definition and Redefinition
7 Process Definition/Redefinition - Output Perspectives
8 Process Definition/Redefinition - Transformation and Input Perspectives
IV Process Control
9 Process Control - Concepts and Opinions
10 Process Monitoring - Variables Control Charts for Group Measurement
11 Process Monitoring - Variables Control Charts for Individual Measurements
12 Process Monitoring - Attributes Control Charts
13 Process Monitoring - Nontraditional SPC Concepts and Models
14 Process Adjustment - Introduction to Automatic Process Control - Conventional Models
15 Process Adjustment - Introduction to Automatic Process Control - Unconventional Models
V Process Analysis and Improvement
16 Process Improvement - Questioning Perspectives
17 Process Improvement - Analysis and Implementation Perspectives
VI Process-Based Transformations, Initiatives, and Tools
18 Process Based Transformation
19 Process Compatible Initiatives
20 Process Compatible Tools
VII Case Descriptions
Index
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