Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
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PART ONE Introduction
Chapter 1 The Operations Function
Chapter 2 Operations and Supply Chain Strategy
Chapter 3 Product Design
PART TWO Process Design
Chapter 4 Process Selection
Chapter 5 Service Process Design
Chapter 6 Process-Flow Analysis
Chapter 7 Lean Thinking and Lean Systems
PART THREE Quality
Chapter 8 Managing Quality
Chapter 9 Quality Control and Improvement
PART FOUR Capacity and Scheduling
Chapter 10 Supply Chain Management
Chapter 11 Forecasting
Supplement: Advanced Methods
Chapter 12 Capacity Planning
Supplement: Mathematical Models
Chapter 13 Scheduling Operations
Chapter 14 Project Planning and Scheduling
PART FIVE Inventory
Chapter 15 Independent-Demand Inventory
Supplement: Advanced Models
Chapter 16 Materials Requirements Planning and ERP
PART SIX Case Studies
Shipper Manufacturing Company
Early Supplier Integration in the Design of the Skid-Steer Ladder Process Design
Eastern Gear, Inc.
Southwest Airlines: Singin’ the (Jet) Blues
The Field Service Division of DMI
Pharmacy Service Improvement at CVS (A)
Customer-Driven Learning at Radisson Hotels Worldwide
Quality at Gillette Argentina
Bayfield Mud Company
Six Sigma at 3M, Inc.
Capacity and Scheduling
Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage
eBags: Managing Growth
Merriwell Bag Company
Lawn King, Inc.
World Industrial Abrasives
Southern Toro Distributor, Inc.
A. Areas Under the Standard Normal Probability Distribution
B. Random Number Table
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Descrizione libro McGraw Hill Higher Education, 2010. Paperback. Condizione libro: New. book. Codice libro della libreria 0071289585
Descrizione libro McGraw Hill Higher Education, 2010. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Codice libro della libreria ABE_book_new_0071289585
Descrizione libro McGraw-Hill Education. Soft cover. Condizione libro: New. New, 5th Edition, International Edition .To be delivered in 3-5 business days via FedEx or UPS. Premium quality books. Codice libro della libreria 0071289585