Articoli correlati a Perfect Solutions for Difficult Employee Situations

Perfect Solutions for Difficult Employee Situations - Brossura

Kemp, Sid

 
9780071444521: Perfect Solutions for Difficult Employee Situations

Sinossi

Practical methods for solving messy problems in the office

From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.

Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as:

  • Handling a crisis in an employee's life
  • Negotiating salary and announcing pay cuts
  • Managing personal problems, from body odor to personal calls
  • Responding to accusations of sexual harrassment
  • Addressing generational problems
  • Enlisting expert assistance

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Informazioni sull'autore

Sid Kemp (San Antonio, TX), is a leading expert in project management for information technology and telecommunications implementations. His company, Quality Technology and Instruction, provides a custom project management methodology to businesses, government agencies, and educational organizations. He has assisted Fortune 500 companies and government agencies in the deployment of new technology, and developing custom project management methodologies. Mr. Kemp has more than 15 years of experience in IT and telecommunications, and has authored 5 textbooks for use in courses and corporations. He has been teaching a seminar on Project Management for Information Technology for three years.

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