What is Six Sigma Process Management? - Brossura

Hayler, Rowland

Brossura

ISBN 10: 0071453415 ISBN 13: 9780071453417

Casa editrice: McGrawHill Education, 2005

Riassunto

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

• Insights on process management, including identifying critical customer process metrics
• Guidelines to improve customer satisfaction by identifying customer-seen failures
• Ways to enhance overall business improvement strategy
• Insights on how future SSPM developments can address modern business challenges

Su questo libro

L'autore

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Dalla quarta di copertina

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.

Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:

• Hone process management throughout your entire organization
• Dramatically improve customer retention and satisfaction
• Enhance your overall business improvement strategy
• Successfully manage your end-to-end processes on an ongoing basis
• Establish a portfolio of the best improvement efforts in your business

Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance.

Dettagli dell?edizione

• Editore: McGrawHill Education
• Data di pubblicazione: 2005
• ISBN 10: 0071453415
• ISBN 13: 9780071453417
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero di pagine: 128