Care Packages for Your Customers: An Idea a Week to Enhance Customer Service - Brossura

Glanz, Barbara

Brossura

ISBN 10: 0071484213 ISBN 13: 9780071484213

Casa editrice: McGraw-Hill Education, 2007

Riassunto

CARE to build a customer-focused company!

Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes

• Self-assessments, brainstorming exercises, checklists, and worksheets
• Real-life examples of how companies create enhanced customer experiences
• Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
• Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

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Informazioni sull'autore

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Dettagli dell'edizione

• Editore: McGraw-Hill Education
• Data di pubblicazione: 2007
• Lingua: Inglese
• ISBN 10: 0071484213
• ISBN 13: 9780071484213
• Rilegatura: Copertina flessibile
• Numero di pagine: 224
• Contatto del produttore: non disponibile
• Persona responsabile: Ufficio Anagrafiche Messaggerie; 0039 0245774342; ufficio.anagrafiche@meli.it; ; Via Verdi, 8.; Assago Milano; 20090; Italia