The most complete, current guide to Six Sigma
“Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. …This fourth edition...(features) expanded materials on innovation, strategic development, Lean, and constraint management. …You’ll notice many references to free online materials within the text, such as Excel file templates that can be used for analyzing projects, or videos that provide an in-depth narrative on specific topics. Additional links will be added over time to further extend the learning potential offered by the text, so be sure to regularly check back into the online site at https://www.mhprofessionalresources.com/sites/ssh4/.” ?From the Preface by Paul Keller
The Six Sigma approach is being used to vastly improve processes, profitability, sustainability, and long-term growth at global organizations of all sizes. Fully revised for the latest developments in the field, The Six Sigma Handbook, Fourth Edition, reveals how to successfully implement this improvement strategy in your company.
The book explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. This comprehensive resource walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications.
The new edition has been updated to include:
Find out how to select the right personnel to train, achieve technical proficiency, build the best teams, and foster effective leadership. Improve the quality of processes and products in your organization, increase customer satisfaction, and boost profits with help from this definitive guide to Six Sigma.
Written by two of the foremost authorities on the subject, this authoritative resource delivers all of the guidance you need to successfully implement Six Sigma. Comprehensive coverage includes:
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Thomas Pyzdek holds more than 50 copyrights including The Six Sigma Handbook, TheQuality Engineering Handbook and The Handbook of Quality Management. His works are used by thousands of universities and organizations around the world to teach process excellence. He offers online training and certification in Six Sigma, Lean and Lean Six Sigma. Pyzdek has provided training and consulting to employers and clients in all industries since 1967. He provides consulting guidance from the executive suite to “Belts”working in the trenches. Pyzdek is a Fellow of ASQ and recipient of the ASQ Edward’s Medal and the Simon Collier Quality Award, both for outstanding contributions to thefield of quality management, and the ASQ E.L. Grant Medal for outstanding contributions to Quality Education. Pyzdek serves on numerous editorial boards, including TheQuality Management Journal, Quality Engineering, and International Journal of Six Sigma and Competitive Advantage.
Paul Keller is President of Quality America, Inc., where he works with clients to successfullyimplement quality improvement concepts and techniques across a full spectrum of manufacturing and service sectors. His online courses and training materials areavailable through select colleges and universities worldwide, as well as through Quality America’s website. In addition to a number of published articles in quality improvement, Keller has authored Six Sigma Demystified (McGraw-Hill, 2005) and Statistical ProcessControl Demystified (McGraw-Hill, 2011), and co-authored (with Pyzdek) The Handbookfor Quality Management, Second Edition (McGraw-Hill, 2011) and the third and fourth editions of The Six Sigma Handbook.Contenuti:
Part I: Six Sigma Implementation and Management
1.Building the Responsive Six Sigma Organization
2.Recognizing and Capitalizing onOpportunity
3. Data-Driven Management
4. Maximizing Resources
Part II: Six Sigma Tools & Techniques
5.Project Management Using DMAIC and DMADV
6. The Define Phase
7. The Measure Phase
8. Process Behavior Charts
9. Measurement Systems Evaluation
11.The Improve/Design Phase
12. Control/Verify Phase
Glossary of Basic Statistical Terms
Area Under the Standard Normal Curve
Critical Values of the t-Distribution
Poisson Probability Sums
Tolerance Interval Factors
Control Chart Constants
Control Chart Equations
Table of d Values
Factors for Short Run Control Charts
Sample Customer Survey
Process Levels and Equivalent PPM Quality Levels
Black Belt Effectiveness Certification
Green Belt Effectiveness Certification
AHP Using Microsoft Excel
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