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Section I. Foundations of Supervision
CHAPTER 1. The Supervisor’s Job
CHAPTER 2. Making Sound and Creative Decisions
CHAPTER 3. Improving Your Communication Skills
CHAPTER 4. Ethics and Organization Politics
CHAPTER 5. Managing Your Time
Section II. Planning and Organizing Skills
CHAPTER 6. Supervisory Planning
CHAPTER 7. Organizing and Delegating
CHAPTER 8. Understanding Work Groups
CHAPTER 9. Productivity and Methods Improvement
Part III. Staffing Skills
CHAPTER 10. Obtaining and Developing Employees
CHAPTER 11. Appraising Employee Performance
CHAPTER 12. Understanding Equal Employment Opportunity
CHAPTER 13. Understanding Unions
Part IV. Human Relations Skills
CHAPTER 14. Motivating Today’s Employee
CHAPTER 15. Leading Employees
CHAPTER 16. Handling Conflict
CHAPTER 17. Coping with Change and Stress
CHAPTER 18. Counseling Employees
Part V. Controlling Skills
CHAPTER 19. Supervisory Control and Quality
CHAPTER 20. Improving Productivity through Cost Control
CHAPTER 21. Safety and Accident Prevention
CHAPTER 22. Discipline and Grievance Handling
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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