Reference Services and Reference Processes, Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process.It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work.
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Preface
Part I: INTRODUCTION
Chapter 1: Reference Service and the Community
Chapter 2: Information and The Community
Part II: THE INTERNET AND REFERENCE SERVICES
Chapter 3: The Internet
Chapter 4: Internet Reference Libraries
Chapter 5: Networks and Information Costs
Chapter 6: The Time of Full Text
Part III: INTERVIEW AND SERACH
Chapter 7: The Reference Interview
Chapter 8: Rules of the Search
Part IV: INSTRUCTION AND REFERENCE POLICIES
Chapter 9: Instruction in Information Literacy
Chapter 10: Reference Service Policies and Evaluation
Book by Katz William
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