The most authoritative, cutting-edge book for operations management and supply chain management. The book demands rigorous analysis on the part of students. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution.
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Chapter 1 Introduction
Chapter 2 The Process View of the Organization
Chapter 3 Understanding the Supply Process: Evaluation Process Capacity
Chapter 4 Estimating and Reducing Labor Costs
Chapter 5 Bathing and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model
Chapter 6 Variability and Its Impact on Process Performance: Waiting Time Problems
Chapter 7 The Impact of Variability on Process Performance: Throughput Losses
Chapter 8 Fundamentals of Quality and the Toyota Production System
Chapter 9 Betting on Uncertain Demand: The Newsvendor Model
Chapter 10 Make-To-Order and Quick Response with Reactive Capacity
Chapter 11 Service Levels and Lead Times in Supply Chains: The Order up-to Inventory Model
Chapter 12 Risk Pooling Strategies to Reduce and Hedge Uncertainty
Chapter 13 Revenue Management with Capacity Controls
Chapter 14 Supply Chain Coordination
Appendix
Glossary
References
Index of "How to" exhibits
Summary of key equations
Index
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