Previously known as Fundamentals of Operations Management, Operations Management: Integrating Manufacturing and Services offers a broad and relatively non-quantitative overview of the field of operations management and provides a “big picture” perspective that should appeal to a variety of business majors―not just those students majoring in operations management. Reflecting the background of the authors, Operations Management: Integrating Manufacturing and Services has the strongest coverage of services of any introductory book on the market. The treatment of both manufacturing and services, as the new title suggests, is again more fully integrated than other competing textbooks.
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Part I: OPERATIONS MANAGEMENT IN TODAY’S BUSINESS ENVIRONMENT
Chapter 1: Introduction to Operations Management
Chapter 2: Operations Strategy: Identifying Core Competencies
Supplement 2: Financial Analysis in Operations ManagementChapter 3: The Role of Information Technology
Chapter 4: Supply Chain Management: Integrating Across Organizations
Chapter 5: Integrating Manufacturing and Services
Part II: PROCESS DECISIONS
Chapter 6: New Product and Service Development, and Process Selection
Chapter 7: Project Management
Chapter 8: Process Measurement and Analysis
Supplement 8: Job Design and Work Performance MeasurementChapter 9: Quality Management
Supplement 9: Quality Control Tools for Improving ProcessesChapter 10: Lean Operations
Part III: FACILITY DECISIONS
Chapter 11: Facility Location and Capacity Planning
Chapter 12: Facility Layouts
Supplement 12: ForecastingPart IV: AGGEGRATE PLANNING AND INVENTORY DECISIONS
Chapter 13: Aggregate Planning
Chapter 14: Inventory Systems for Independent Demand
Part V. DAILY OPERATIONAL DECISIONS
Chapter 15: Inventory Systems for Dependent Demand
Chapter 16: Waiting Line Management
Supplement 16: Waiting Line TheoryChapter 17: Scheduling
Book by Davis Mark Heineke Janelle
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