Certo's Supervision: Concepts and Skill Building 6th Edition, prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
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PART ONE: What is a Supervisor?
1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
2: Ensuring High Quality and Productivity
3: Teamwork: Emphasizing Powerful Meetings
4: Meeting High Ethical Standards
5: Managing Diversity
PART THREE: Functions of the Supervisor
6: Reaching Goals and Objectives
7: Organizing and Authority
8: The Supervisor as Leader
9: Problem Solving, Decision Making, and Creativity
PART FOUR: Skills of the Supervisor
10: Communication
11: Motivating Employees
12: Problem Employees: Counseling and Discipline
13: Managing Time and Stress
14: Managing Conflict and Change
Appendix A: Negotiation and Politics
PART FIVE: Supervision and Human Resources
15: Selecting Employees
16: Providing Orientation and Training
17: Appraising Performance
18: Supervision Laws: Health and Safety, Labor Relations, Fair Employment
Appendix B: The Supervisor’s Career Path: Finding a Career Path that Fits
Book by Certo Samuel
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