Explains how to build an efficient and workable software quality assurance system from the fundamental principles through writing procedures and gaining ISO 9001 certification. After reviewing the technical background, provides a questionnaire to show managers where they are and where they need to start improvements. Then goes through the steps of planning, designing, process modeling, and dovetailing with new technology and human-the computer interface. Annotation copyright Book News, Inc. Portland, Or.
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Professor Darrel Ince holds a chair in computing at the Open University.
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