Consulting for Real People: A Client-Centred Approach for Change Agents and Leaders - Brossura

Cockman, Peter; Evans, Bill; Reynolds, Peter

Brossura

ISBN 10: 0077093348 ISBN 13: 9780077093341

Casa editrice: McGraw Hill / Europe, Middle East & Africa, 1998

Riassunto

Consulting for Real People: a client centred approach for leaders and change agents 2/e shows you how to become truly client-centred by empowering your client and supporting them right through to the point where the new behaviour replaces the old. Formerly titled '||'''Client-Centred Consulting: A practical guide for internal advisers and trainers'||''' this highly successful book has been fully updated to reflect advances in the field. The scope of the book has also been expanded to include issues, dilemmas and the operational styles of both internal and external change agents. Other new topics covered include change management issues for leaders, managing large-scale organisational changes, and ways in which change agents can empower themselves and their clients. The book begins with an exploration of all aspects of change management from the perspective of consultant, manager or team leader. It goes on to explore the range of consulting styles available and the structure of the consultant-client relationship. Finally it explains why successful change agents must have a high level of personal power and self-esteem and it explores ways in which these can be acquired.

Su questo libro

Contenuti

Section 1 Going beyond the quick fix. How to really change the organization Chapter 1 Consulting, Clients and the Consulting Process 2. Client-Centred Leadership 3. Facilitating Change in Organization Section 2 Extending your range of intervention styles 4. The Acceptant Style 5. The Catalytic Style 6. The Confrontational Style 7. The Prescriptive Style Section 3 Managing relationships with clients using the consulting cycle 8. Starting the Intervention 9. Contracting 10. Collecting Data and Feeding it Back 11. Making Sense of the Data, Diagnosing the Problem and Making Decisions 12. Implementation 13. Disengagement and Follow-up 14. Evaluating the Assignment Section 4 Client-Centredness - being different not just doing things differently15. Essential Skills for Client-Centred Change Agents 16. Personal Power in Action 17 Developing Client-Centred Change Agents

Dettagli dell'edizione

• Editore: McGraw Hill / Europe, Middle East & Africa
• Data di pubblicazione: 1998
• Lingua: Inglese
• ISBN 10: 0077093348
• ISBN 13: 9780077093341
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 256
• Contatto del produttore: non disponibile
• Persona responsabile: Ufficio Anagrafiche Messaggerie; 0039 0245774342; ufficio.anagrafiche@meli.it; ; Via Verdi, 8.; Assago Milano; 20090; Italia