Sinossi
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
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The Introduction to the ITIL Service Lifecycle Book
Editore:
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0113310617I4N00
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The official introduction to the ITIL service lifecycle
Editore:
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR001935916
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Foto dell'editore
Official Introduction to the ITIL Service Lifecycle Book
Editore:
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Paperback. Condizione: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Codice articolo GOR005393540
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Official Introduction to the ITIL Service Lifecycle Book
Editore:
Stationery Office Books, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Condizione: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Codice articolo wbs2600116673
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Official Introduction to the ITIL Service Lifecycle Book
Editore:
Stationery Office Books, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
Antico o usato
Brossura
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Codice articolo wbs3153165778
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