Key Element Guide Service Strategy: The Official Pocketbook - Brossura

Great Britain: Office Of Government Commerce

 
9780113310708: Key Element Guide Service Strategy: The Official Pocketbook

Sinossi

The Service Strategy Pocketbook is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.

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9780113311194: Key Element Guide Service Strategy

Edizione in evidenza

ISBN 10:  0113311192 ISBN 13:  9780113311194
Casa editrice: The Stationery Office, 2008
Brossura