The Introduction to the ITIL Service Lifecycle - Brossura

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Brossura

ISBN 10: 0113311311 ISBN 13: 9780113311316

Casa editrice: Amnesty Intl British Section, 2010

Riassunto

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Dettagli dell?edizione

• Editore: Amnesty Intl British Section
• Data di pubblicazione: 2010
• ISBN 10: 0113311311
• ISBN 13: 9780113311316
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero edizione: 2
• Numero di pagine: 238
• Contatto del produttore: non disponibile