ITIL v3 Continual Service Improvement - Brossura

Brossura

ISBN 10: 0113311427 ISBN 13: 9780113311422

Casa editrice: Van Haren Publishing, 2008

Riassunto

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Dettagli dell?edizione

• Editore: Van Haren Publishing
• Data di pubblicazione: 2008
• Lingua: Tedesco
• ISBN 10: 0113311427
• ISBN 13: 9780113311422
• Rilegatura: Copertina flessibile
• Numero di pagine: 221
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile