ITIL Service Strategy - Brossura

Stationery Office (Great Britain)

 
9780113313044: ITIL Service Strategy
Brossura
ISBN 10: 0113313047 ISBN 13: 9780113313044
Casa editrice: The Stationery Office/Tso, 2011

Sinossi

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Recensione

The ITIL Service Strategy book absolutely had significant improvement making it a great deal easier to read. Overall there is improved consistency between the five books. Bradley Laatsch, HP --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

L'autore

Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
The Stationery Office/Tso
Data di pubblicazione
2011
Lingua
Inglese
ISBN 10 
0113313047
ISBN 13 
9780113313044
Rilegatura
Copertina flessibile
Numero edizione
2
Numero di pagine
483
Contatto del produttore
non disponibile
Persona responsabile
non disponibile