ITIL Service Strategy - Brossura

Stationery Office (Great Britain)

Brossura

ISBN 10: 0113313047 ISBN 13: 9780113313044

Casa editrice: The Stationery Office/Tso, 2011

Riassunto

ITIL Service Strategy lies at the heart of the ITIL v3 framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide for a service strategy that delivers results and achieves business goals.

Su questo libro

Recensione

The ITIL Service Strategy book absolutely had significant improvement making it a great deal easier to read. Overall there is improved consistency between the five books. Bradley Laatsch, HP --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

L'autore

Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

Dettagli dell'edizione

• Editore: The Stationery Office/Tso
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 0113313047
• ISBN 13: 9780113313044
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 483
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile