ITIL Continual Service Improvement - Brossura

Stationery Office (Great Britain)

Brossura

ISBN 10: 011331308X ISBN 13: 9780113313082

Casa editrice: The Stationery Office/Tso, 2011

Riassunto

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Su questo libro

Recensione

The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users.' Christiane Chung Ah Pong, NCS PTE LTD (Singapore) --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The updated ITIL publications are an astounding improvement over the earlier version. The language and descriptions are so clear and concise, they give the reader a much clearer appreciation of the processes and stages of the ITIL lifecycle.' Ryan Fraser, HP --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The updated ITIL publications are an astounding improvement over the earlier version. The language and descriptions are so clear and concise, they give the reader a much clearer appreciation of the processes and stages of the ITIL lifecycle.' Ryan Fraser, HP --Best Management Pratice

L'autore

Summary of Updates from the Author The seven-step improvement process and its relationship with the Deming Plan-Do-Check-Act cycle and knowledge management has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization. Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages

Dettagli dell'edizione

• Editore: The Stationery Office/Tso
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 011331308X
• ISBN 13: 9780113313082
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 246
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile