Articoli correlati a Introduction to the ITIL service lifecycle
Sinossi
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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Introduction to the ITIL Service Lifecycle
Editore:
The Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Introduction to the ITIL service lifecycle
Editore:
Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Introduction to the ITIL service lifecycle
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Stationery Office 30 D, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Paperback. Condizione: Very Good. Introduction to the ITIL service lifecycle This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9780113313099
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Introduction to the ITIL service lifecycle
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Stationery Office 01/c /30 D, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Introduction to the ITIL Service Lifecycle
Editore:
The Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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