Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions - Brossura

Stationery Office (Great Britain)

Brossura

ISBN 10: 0113313640 ISBN 13: 9780113313648

Casa editrice: It Infrastructure Library, 2012

Riassunto

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

Dettagli dell'edizione

• Editore: It Infrastructure Library
• Data di pubblicazione: 2012
• Lingua: Inglese
• ISBN 10: 0113313640
• ISBN 13: 9780113313648
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 95
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile