Problem Management: A Practical Guide - Brossura

Jim Bolton And Buff Scott III

Brossura

ISBN 10: 0117082988 ISBN 13: 9780117082984

Casa editrice: The Stationery Office, 2016

Riassunto

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.

Written by authors who are recognized experts in problem management, this publication goes beyond existing process theory and supplements the HDI Problem Management Professional Certification by including step by step easy to understand examples, real-life scenarios and personal experiences to keep the reader engaged from cover to cover. The process templates, tables, and reports included in the appendix will enable readers to more quickly establish and mature problem management within their organization.

This title is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role.

Key Features

Consolidates problem management principles and concepts from numerous industry frameworks

Provides clear guidance on how to successfully incorporate problem management activities within your IT organization

Includes recommendations for communicating and measuring the business value of problem management

Helps readers avoid common mistakes by following recommendations from the authors' experiences

Supports and expands upon the HDI Problem Management Professional certification

Includes valuable templates, tables and reports to accelerate implementation

This book provides practical guidance on the design, implementation, and effective execution of problem management. Problem management seeks to reduce and prevent the number and severity of incidents and problems on the business that are caused by errors within the IT infrastructure.

Dettagli dell?edizione

• Editore: The Stationery Office
• Data di pubblicazione: 2016
• ISBN 10: 0117082988
• ISBN 13: 9780117082984
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero di pagine: 193
• Contatto del produttore: non disponibile