Usability in Government Systems: User Experience Design for Citizens and Public Servants - Brossura

Brossura

ISBN 10: 0123910633 ISBN 13: 9780123910639

Casa editrice: Morgan Kaufmann, 2012

Riassunto

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers.

Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.

• Covers both public-facing systems and internal systems run by governments
• Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications
• Provides practical material that allows you to take the information and immediately use it to make a difference in your projects

Su questo libro

Recensione:

"Elizabeth Buie and Dianne Murray have pulled together a book that is long overdue...Usability specialists in government environments should get this book."--Technical Communication, May 2013 "Given the effort being made by governments worldwide to shift users onto the theoretically cheaper digital channels, this book makes a welcome appearance...It has a wealth of useful references and links, so could benefit a group of developers but overall, as Sanford and Doulton recognise, real usability comes end-to-end and it’s the policy instigators that introduce poor user experiences."--BCS.org, December 2012 "These engaging stories from UX pros in governments worldwide will inform and inspire anyone who's switched on by improving the customer experience of digital government. Here’s the history and a candid look at what we face in making online government services useful, usable, and accessible."--Nicole Burton, User Experience Evangelist, U.S. General Services Administration, Manager, First Fridays Product Testing Program "Those of us who work on the design, development, or management of government websites or systems have had a gap on our bookshelves that has needed filling for government focused UX. This book fills that gap with global expertise with breadth and depth from proven experts from a good mix of academic and practitioner insights. This book, once read, will be kept with easy reach for reference sharing the richness of knowledge with others to improve the systems and services government provides for use."--Thomas Vander Wal, InfoCloud Solutions "Written and edited by respected names in usability from industry and academia around the world, this comprehensive and focused book belongs on the shelf of everyone involved in the development of government software systems of any kind from public facing web sites to military and emergency response systems."--Deborah J. Mayhew, Deborah J. Mayhew & Associates "This is a very well researched and documented work that is imbued with wonderful storytelling. It goes to the heart of the changes and demands affecting governments across the globe due to implementing e-government and Gov 2.0. Elizabeth and Dianne did a wonderful job in chronicling this modern day revolution."--Alan W. Silberberg, founding CEO of Silberberg Innovations, and Gov20LA "Usability in Government Systems makes an important contribution to a field that deserves more attention.  We must ensure that government is easily accessible and understandable for all Americans."--Congressman Chris Van Hollen (MD-08) "Usability and systems professionals in public service will benefit from the wisdom and insights presented in this book. Following this advice will undoubtedly increase the value contributed by user experience design in the government systems and services value chain."--Computing Reviews, November 2012

L'autore:

Elizabeth Buie has 35 years of experience in information systems, of which over 30 have involved user interfaces, usability, and the user experience. Approximately 90% of her work has involved government systems of one sort or another, both internal and public facing. She has performed research, analysis, specification, design, development, and evaluation of human-computer interaction (HCI) for Web sites, Web applications, desktop and mainframe applications, and complex systems such as spacecraft control centres and air-traffic control applications. Her experience has also included several years in system engineering, which includes the specification and analysis of system and software requirements and the integration of the HCI process into the system life cycle. In the mid-1990s, Elizabeth initiated the effort to promote awareness of HCI in government systems. She co-chaired a workshop at CHI’95 and a SIG at CHI’96 and was one of the organizers of three symposia at the National Institute of Standards and Technology (NIST) on HCI in government. Elizabeth has master's degrees in mathematics and in human development, extensive technical and nontechnical writing experience, and proficiency in the Italian language. She serves on the editorial board of the UPA's online Journal of Usability Studies and served for several years on the editorial board of ACM’s magazine. She is co-chair (with Jhilmil Jain) of the User Experience Community for the CHI 2011 conference and is an Assistant Chair of the Usability, Accessibility, and User Experience subcommittee of the CHI2011 Program Committee.

Su questa edizione

• Editore: Morgan Kaufmann
• Data di pubblicazione: 2012
• ISBN 10: 0123910633
• ISBN 13: 9780123910639
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 446
• Redattore: Buie Elizabeth