Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
GARY WALKER is a leading IT consultant, helping Fortune 500 and emerging growth companies focus on the people, processes, and technology required to operate a highly reliable and cost effective infrastructure.
The complete "best practices" guide to IT problem resolution!
No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidence—and fail. Nowadays, help desk s aren't enough: companies want true service centers capable of delivering complex, strategic solutions. IT Problem Management is the first single source for building world-class problem management processes. Drawing upon his extensive consulting e xperience, Gary Walker presents specific improvements you can make to achieve breakthrough results in any help desk or service center—in-house or out-sourced. Coverage includes:
IT Problem Management isn't just theory: it delivers real-world case studies, detailed benchmarks, and practical solutions for turning your help desk into a high-performance I T service center, starting today.
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Spese di spedizione:
EUR 3,86
In U.S.A.
Descrizione libro Condizione: New. New. In shrink wrap. Looks like an interesting title! 0.95. Codice articolo Q-013030770x
Descrizione libro Condizione: New. New. In shrink wrap. Looks like an interesting title! 0.95. Codice articolo Q-013030770X