This practical guide is designed for instructors who want to introduce software applications to complement cases and simulations, and to provide students with a framework for building and using MDSS (marketing decisions support systems) skills, without requiring prior experience of micros and software. It presents an integrated approach that defines both the need for MDSS and a system of software tools for marketing decision making. Three levels of MDSS - information management, information analysis, and decision analysis - are covered. Tutorials for Lotus 1-2-3 and the EC software, and a variety of cases and exercises are included.
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