Sinossi
As organizations that compete in the global marketplace seek to achieve peak performance, worldclass quality, and personnel improvement, interest in ISO 9000 certification has gained worldwide momentum. This practical resource and guide uses a step-by-step model to understanding the ISO 9000-2000 series of standards and explains how to use them in an organization. Provides a detailed summary of similarities and differences between the earlier version and ISO 9000-2000. Features ISO INFO boxes throughout that show how material being discussed applies to an actual work setting. Offers a Serialized Case Study after every chapter that applies the information from a given chapter to how it was used in a real setting in which ISO 9000 registration was pursued; the story unfolds with each new chapter showing the problems, strategies, mistakes, and achievements of a company going through the registration process. Ideal as a step-by-step, how-to guide for use in organizations that are interested in ISO 9000 registration.
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Informazioni sull?autore
David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida. He also administers Florida's Center for Manufacturing Competitiveness that is located on the campus, and is president of the Institute for Corporate Competitiveness, a private company. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.
Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1992. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing Total Quality Management, statistical process control, just-in-time manufacturing, benchmarking, quality management systems, and environmental management systems. He currently serves as Professor of Quality at the Institute, and heads his own consulting firm, Stan Davis Consulting, which is dedicated to assisting private industry and public organizations throughout North America achieve world-class performance and competitiveness.
Dalla quarta di copertina
Understanding and Implementing ISO 9000:2000, Second Edition, presents information on the newly updated ISO 9000:2000 standards. The text serves as a practical teaching resource and a how-to guide, appropriate for both traditional classroom and workshop environments. It provides a step-by-step model for understanding the year 2000 version of the ISO 9000 standard and its supporting documents, and for implementation and registration to the standard.
Features of this text include:- Clear, easy-to-follow explanations of the standards and related concepts
- Case studies that apply the concepts to real-world situations
- End-of-chapter summaries, lists of key terms, and review questions that support the user's comprehension of the material
- Appendices of information that relate to the study and application of the standard, including a comprehensive checklist that will assist organizations in assessing their readiness for registration
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