Articoli correlati a Service Management and Operations
Sinossi
This book approaches service management from a multidisciplinary prospective drawing upon research from economics, consumer behavior, marketing, strategy, international management, management science and operational management. It offers in-depth coverage the topics that are usually relevant to service management. Readers cover service concepts, then how to build the system to create customer value and satisfaction with superior quality services followed by operational challenges managers of service organizations face and finally tools and techniques for managing a service operation. services in our society, the nature of services and service encounters, customers: the focus of service management, globalization of services, service strategy and competitiveness, positioning and marketing of services, technology and its impact on services and their management, design and development of services and service delivery systems, human resource development for services, work measurement in services, locating facilities and designing their layout, managing demand and supply, management science tools for scheduling capacity - queuing and simulation, service quality and continuous improvement, service productivity and measurement of performance, management of public and not-for-profit service organizations, forecasting for services, vehicle routing and scheduling, project management, linear and goal programming for service operations management, inventory systems for service operations. middle and top managers of service companies.
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Book by Haksever Cengiz Render Barry Russell Roberta S Mur
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditorePearson College Div
- Data di pubblicazione2000
- ISBN 10 0130813389
- ISBN 13 9780130813381
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero di pagine584
- RedattoreHaksever Cengiz
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EUR 114,17
EUR 6,14 per la spedizione in U.S.A.
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Service Management and Operations (2nd Edition)
Da: SecondSale, Montgomery, IL, U.S.A.
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Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00052336749
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Service Management and Operations
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.85. Codice articolo G0130813389I3N00
Quantità: 1 disponibili
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Service Management and Operations
Editore:
Pearson College Div, 1999
ISBN 10: 0130813389
ISBN 13: 9780130813381
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Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Hardback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR001843677
Quantità: 2 disponibili
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Service Management and Operations
Da: Anybook.com, Lincoln, Regno Unito
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Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1400grams, ISBN:9780130813381. Codice articolo 9407045
Quantità: 1 disponibili
Foto dell'editore
Service Management and Operations
Da: Anybook.com, Lincoln, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings With owner's name inside cover. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1350grams, ISBN:9780130813381. Codice articolo 9753333
Quantità: 1 disponibili
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Service Management and Operations
Da: BennettBooksLtd, North Las Vegas, NV, U.S.A.
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Paperback. Condizione: New. In shrink wrap. Looks like an interesting title! Codice articolo Q-0130813389
Quantità: 1 disponibili