Articoli correlati a Total Quality Management: An Introductory Text

Total Quality Management: An Introductory Text - Brossura

James, Paul

 
9780132071192: Total Quality Management: An Introductory Text

Sinossi

Provides the reading required for any course in Tqm. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with Tqm theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.

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Informazioni sull'autore

Paul James is a senior lecturer at the International School of Economics, Rotterdam, The Netherlands.

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