Quality Management: Creating and Sustaining Organizational Effectiveness - Rilegato

Summers, Donna C. S.

Rilegato

ISBN 10: 0132626438 ISBN 13: 9780132626439

Casa editrice: Pearson College Div, 2004

Riassunto

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Su questo libro

Product Description

Book by Summers Donna CS

Dettagli dell'edizione

• Editore: Pearson College Div
• Data di pubblicazione: 2004
• Lingua: Inglese
• ISBN 10: 0132626438
• ISBN 13: 9780132626439
• Rilegatura: Copertina rigida
• Numero di pagine: 409
• Contatto del produttore: non disponibile
• Persona responsabile: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italia