Brossura

ISBN 10: 0134424689 ISBN 13: 9780134424682

Casa editrice: Prentice Hall, 1995

This how-to text tackles the everyday situations and problems in the human relations component of business - from getting along with co-workers to working out conflicts between employees without sacrificing productivity. Helping students to learn to play their human relations roles with greater understanding and creativity, the book shows how acquiring a positive, constructive attitude can promote greater on-the-job happiness, contribute more to the productivity of organizations, and lead to more successful careers.

From the Publisher:

The most highly regarded primers in the field, Chapman's classic hands-on, how-to text tackles the everyday situations and problems in the human relations component of business--from getting along with co-workers to working out conflicts between employees without sacrificing productivity. Helping students learn to play their human relations roles with greater understanding and sensitivity, the book shows how acquiring a positive, constructive attitude can contribute more to the productivity of organizations and lead to more successful careers. This work/text has sold over one million copies.

From the Back Cover:

Key Benefit: One of the most highly regarded primers in the field, this must-have book for supervisors (and those who train supervisors) is all about the human relations component of business—whether it's getting along with your own colleagues and co-workers, or helping those you supervise work out conflicts without sacrificing productivity. Showing you how to play your human relations roles with greater understanding and sensitivity, Chapman's practical guide discusses how acquiring a positive, constructive attitude can promote greater on-the-job happiness, contribute more to the productivity of organizations, and lead to more successful careers. Key Topics: Presenting material in personal, non-academic manner, it covers today's most prevalent human relations problems, and includes twenty-four case problems that let you jump right into the kinds of situations you may face on the job, and helps you learn how to work them out. It describes and analyzes horizontal and vertical relationships; offers tips for restoring damaged relationships, releasing frustrations, and overcoming negative attitudes; shares the latest information on how to be a team player; and shows how attitude affects goal setting.The Eighth Edition offers two new contemporary chapters, When People Step On Your Attitude, Ch.4, and Attitudes Among Culturally Diversified Co-Workers (Ch.13). It also discusses current material on self-assessments, negative drift, and Total Quality Management, and now updates cases, with more emphasis on attitude assessments. Market: For business supervisors; training programs; also a great self-improvement guide.