Implementing ITIL Change and Release Management

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9780138150419: Implementing ITIL Change and Release Management

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL(R) (Information Technology Infrastructure Library(R)) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM(R) ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You'll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation-a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can't or won't talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book's practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL-and transform them from a source of frustration into a source of value. Coverage includes * Discovering and managing your change and release management requirements * Identifying the resources you'll need to succeed * Building comprehensive schedules for executing change/release management projects * Moving from planning to real-world implementation * Choosing the right tools-or modifying the tools you've already invested in * Using change/release management to facilitate auditing and ensure compliance * Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 Acknowledgments xv About the Author xvi Part I: Planning 1 Chapter 1: Change and Release Management: Better Together 3 Chapter 2: Discovering and Managing Requirements 13 Chapter 3: Defining Change and Release Management Processes 27 Chapter 4: Building Logical Work Flows 41 Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65 Chapter 6: Choosing the Tools 67 Chapter 7: Migrating or Consolidating Data 85 Chapter 8: Bringing the Process to Life 97 Chapter 9: Choosing and Running a Pilot 109 Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133 Chapter 11: The Forward Schedule of Change 135 Chapter 12: Building the Definitive Media Library 143 Chapter 13: Defining Release Packages 153 Chapter 14: Auditing and Compliance Management 163 Part IV: Reaping the Benefits 173 Chapter 15: Business Impact Analysis 175 Chapter 16: Reports and Service Levels 185 Chapter 17: Linking to Other Processes 199 Index 209

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Klosterboer, Larry
Editore: Prentice Hall (2008)
ISBN 10: 0138150419 ISBN 13: 9780138150419
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Descrizione libro Prentice Hall, 2008. HRD. Condizione libro: New. New Book. Shipped from UK within 10 to 14 business days. Established seller since 2000. Codice libro della libreria PJ-9780138150419

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Descrizione libro Pearson Education (US), United States, 2008. Hardback. Condizione libro: New. 224 x 185 mm. Language: English . Brand New Book. The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL(R) (Information Technology Infrastructure Library(R)) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there s a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM(R) ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation-a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can t or won t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL-and transform them from a source of frustration into a source of value. Coverage includes * Discovering and managing your change and release management requirements * Identifying the resources you ll need to succeed * Building comprehensive schedules for executing change/release management projects * Moving from planning to real-world implementation * Choosing the right tools-or modifying the tools you ve already invested in * Using change/release management to facilitate auditing and ensure compliance * Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 Acknowledgments xv About the Author xvi Part I: Planning 1 Chapter 1: Change and Release Management: Better Together 3 Chapter 2: Discovering and Managing Requirements 13 Chapter 3: Defining Change and Release Management Processes 27 Chapter 4: Building Logical Work Flows 41 Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65 Chapter 6: Choosing the Tools 67 Chapter 7: Migrating or Consolidating Data 85 Chapter 8: Bringing the Process to Life 97 Chapter 9: Choosing and Running a Pilot 109 Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133 Chapter 11: The Forward Schedule of Change 135 Chapter 12: Building the Definitive Media Library 143 Chapter 13: Defining Release Packages 153 Chapter 14: Auditing and Compliance Management 163 Part IV: Reaping the Benefits 173 Chapter 15: Business Impact Analysis 175 Chapter 16: Reports and Service Levels 185 Chapter 17: Linking to Other Processes 199 Index 209. Codice libro della libreria AAC9780138150419

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Klosterboer, Larry
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Descrizione libro Pearson Education (US), United States, 2008. Hardback. Condizione libro: New. 224 x 185 mm. Language: English . Brand New Book. The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL(R) (Information Technology Infrastructure Library(R)) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there s a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM(R) ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation-a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can t or won t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL-and transform them from a source of frustration into a source of value. Coverage includes * Discovering and managing your change and release management requirements * Identifying the resources you ll need to succeed * Building comprehensive schedules for executing change/release management projects * Moving from planning to real-world implementation * Choosing the right tools-or modifying the tools you ve already invested in * Using change/release management to facilitate auditing and ensure compliance * Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 Acknowledgments xv About the Author xvi Part I: Planning 1 Chapter 1: Change and Release Management: Better Together 3 Chapter 2: Discovering and Managing Requirements 13 Chapter 3: Defining Change and Release Management Processes 27 Chapter 4: Building Logical Work Flows 41 Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65 Chapter 6: Choosing the Tools 67 Chapter 7: Migrating or Consolidating Data 85 Chapter 8: Bringing the Process to Life 97 Chapter 9: Choosing and Running a Pilot 109 Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133 Chapter 11: The Forward Schedule of Change 135 Chapter 12: Building the Definitive Media Library 143 Chapter 13: Defining Release Packages 153 Chapter 14: Auditing and Compliance Management 163 Part IV: Reaping the Benefits 173 Chapter 15: Business Impact Analysis 175 Chapter 16: Reports and Service Levels 185 Chapter 17: Linking to Other Processes 199 Index 209. Codice libro della libreria AAC9780138150419

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Descrizione libro IBM Press. Hardcover. Condizione libro: New. 0138150419 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Codice libro della libreria 4712673

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Descrizione libro IBM Press, 2008. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Acknowledgments xv About the Author xvi Part I: Planning 1 Chapter 1: Change and Release Management: Better Together 3 Chapter 2: Discovering and Managing Requirements 13 Chapter 3: Defining Change and Release Management Processes 27 Chapter 4: Building Logical Work Flows 41 Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65 Chapter 6: Choosing the Tools 67 Chapter 7: Migrating or Consolidating Data 85 Chapter 8: Bringing the Process to Life 97 Chapter 9: Choosing and Running a Pilot 109 Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133 Chapter 11: The Forward Schedule of Change 135 Chapter 12: Building the Definitive Media Library 143 Chapter 13: Defining Release Packages 153 Chapter 14: Auditing and Compliance Management 163 Part IV: Reaping the Benefits 173 Chapter 15: Business Impact Analysis 175 Chapter 16: Reports and Service Levels 185 Chapter 17: Linking to Other Processes 199 Index 209. Codice libro della libreria ABE_book_new_0138150419

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Descrizione libro IBM Press, 2008. Hardcover. Condizione libro: New. book. Codice libro della libreria 0138150419

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Descrizione libro IBM Pr, 2008. Hardcover. Condizione libro: Brand New. 1st edition. 275 pages. 9.75x7.25x0.75 inches. In Stock. Codice libro della libreria x-0138150419

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Descrizione libro IBM Press. Hardcover. Condizione libro: New. 0138150419 Special order direct from the distributor. Codice libro della libreria ING9780138150419

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Descrizione libro IBM Press, 2008. Hardcover. Condizione libro: New. 1. Codice libro della libreria DADAX0138150419

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