Conflict Resolution for the Helping Professions - Brossura

Barsky, Allan

Brossura

ISBN 10: 0190209291 ISBN 13: 9780190209292

Casa editrice: Oxford University Press, 2014

Riassunto

Barsky's hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and peacebuilders. Readers will learn how to analyze conflict situations and develop theory-based strategies that can be used to intervene in an ethical and effective manner. Examples and exercises demonstrate how to apply conflict resolution skills when working with individuals, families, groups, organizations, and diverse communities.

Conflict Resolution for the Helping Professions is the only current conflict resolution textbook designed specifically for social work, psychology, criminal justice, counseling, and related professions.

Su questo libro

L'autore:

Allan Barsky, JD, MSW, PhD is Professor of Social Work at Florida Atlantic University and a family mediator accredited by the Supreme Court of Florida. Dr. Barsky is a past-president of Ontario Association of Family Mediation and former board member of Family Mediation Canada. He has presented at national and international conferences, including those of Association of Family and Conciliation Courts and Association for Conflict Resolution. His other book credits include "Ethics and Values in Social Work" and "Clinicians in Court."

Contenuti:

• PREFACE xiv
• ACKNOWLEDGMENTS xvi
• ABOUT THE AUTHOR xviii
• ABOUT THE COVER xix
• CHAPTER 1
• Introduction 1
• Conflict Resolution Roles and Definitions 2
• Theoretical Context 15
• 1. Psychology 16
• 2. Business Administration 22
• 3. Law 22
• 4. Education 23
• 5. Social Work and Related Professions 24
• 6. Political Science and Strategic Studies 25
• 7. Radical Perspectives 25
• 8. Eclectic and Integrative Approaches 26
• Safe Classroom and Constructive Feedback 27
• Using This Text to Maximize Learning 29
• Key Points 31
• Discussion Questions and Exercises 31
• Conflictia 34
• Role-Play 1.1: "Suffer the Buffer" 35
• CHAPTER 2
• The Reflective CR Practitioner 37
• Personal and Professional Awareness 38
• 1. Emotions 39
• 2. Cultural Awareness 40
• 3. Conscious and Artistic Use of Self 42
• Value Base 43
• 1. In Search of Common Values 43
• 2. Satisfaction, Social Justice, and Transformation 44
• 3. Attitude toward Power 45
• 4. Professional Ethics 45
• 5. Values Clarification 46
• Conflict Styles 46
• 1. Avoiders 47
• 2. Accommodators 47
• 3. Competitors 48
• 4. Compromisers 48
• 5. Collaborators 48
• 6. Selective Use of Styles 49
• Basic Skills 50
• 1. Listening 50
• 2. Questioning 53
• 3. Making Statements 54
• 4. Written Communication 56
• Key Points 57
• Discussion Questions and Exercises 58
• Role-Play 2.1: "Listening to Anger" 63
• Role-Play 2.2: "Policies for Diversity Plus" 63
• CHAPTER 3
• Negotiation 65
• Contracting 66
• Approaches to Negotiation 68
• Power-Based Negotiation 72
• Rights-Based Negotiation 75
• Interest-Based Negotiation 77
• 1. Focus on Interests, Not Positions 78
• 2. Invent Options for Mutual Gain 80
• 3. Apply Objective Criteria 82
• 4. Improve Communication 82
• 5. Build a Positive Negotiating Relationship 83
• 6. Consider Alternatives 85
• 7. Obtain Commitments 87
• 8. Limitations of Interest-Based Negotiation 88
• Transformative Negotiation 89
• 1. Empowerment 90
• 2. Recognition 91
• 3. Limitations of Transformation 93
• Cultural Diversity Issues 94
• Preparation for Negotiation 96
• Key Points 103
• Discussion Questions and Exercises 104
• Role-Play 3.1: "Contracting with Clem" 108
• Role-Play 3.2: "Negotiating for Grades" DLFour Approaches 109
• Role-Play 3.3: "External Evaluation Conflict" DLConflict
• Styles and Interest-Based Negotiation 110
• Role-Play 3.4: "Joint Counseling Debate" DLSkills Development 111
• Role-Play 3.5: "What Do I Get for Role-Playing?" DL
• Negotiating Close to Home 112
• Major Assignments 113
• Assignment 3A: Phyllis's Case 115
• Assignment 3B: Methadone Maintenance Case 116
• CHAPTER 4
• Mediation 118
• Approaches to Mediation 119
• 1. Voluntary 121
• 2. Confidential 122
• 3. Nonadversarial 123
• CHAPTER 5
• Group Facilitation 185
• Types of Groups 185
• Group Stages 186
• Challenges to Group Process 188
• 1. Different Agendas 188
• 2. No Focus 189
• 3. Domination 190
• 4. Interruptions 191
• 5. Silence 191
• 6. Lost Attention 193
• 7. Difficulty Listening to Others 194
• 8. Others Put on Defensive 194
• 9. Not Saying What They Think 195
• 10. Confusion about Decisions 195
• Group Facilitation Skills and Activities 196
• Approaches to Facilitation 197
• 1. Debate 197
• 2. Dialogue 199
• 3. Problem Solving 201
• 4. Identity 204
• Key Points 209
• Discussion Questions and Exercises 210
• Role-Play 5.1: "Professionals and Paraprofessionals" DL
• Skill Development 212
• Role-Play 5.2: "Weighty Problem" DLDebate and Dialogue 213
• Role-Play 5.3: "Clients and Staff" DLProblem Solving
• and Identity 213
• Major Assignments 214
• Assignment 5A: Process Analysis of a Real Conflict 214
• CHAPTER 6
• Advocacy 216
• Approaches to Advocacy 216
• Relationship between Advocates and Decision Makers 217
• 1. Ally 218
• 2. Neutral 218
• 3. Adversary 218
• Advocacy Activities 219
• 1. Helping Clients Advocate on Their Own Behalves 219
• 2. Advocating on Behalf of Clients 220
• Power 221
• 1. Expert Power 222
• 2. Associational Power 223
• 3. Resource Power 224
• 4. Procedural Power 225
• 5. Legitimate Power 226
• 6. Sanction Power 227
• 7. Nuisance Power 228
• 8. Habitual Power 229
• 9. Moral Power 229
• 10. Personal Power 230
• Inventory of Advocacy Skills and Activities 230
• Ethical Issues 233
• 1. Legal and Professional Restrictions 233
• 2. Agency Mandate 233
• 3. Individual versus Group Interests 234
• 4. Client Authorization 234
• 5. Professional Values 235
• 6. Futile Causes 235
• Key Points 236
• Discussion Questions and Exercises 236
• Role-Play 6.1: "Ice Cream Aliens" DLAssessing Decision Makers 239
• Role-Play 6.2: "Perry's Parole" DLOral and Written
• Skill Development 241
• Role-Play 6.3: "Workfare Case" DLSkill Development 242
• Major Assignments 243
• Assignment 6A: Antidiscrimination Protest Case 244
• Assignment 6B: To Hold or Not to Hold 246
• Assignment 6C: Helga's Heart 249
• Assignment 6D: Archie's Adoption 252
• CHAPTER 7
• Additional Third-Party Interventions 254
• Fact Finding 254
• Trust Building 258
• Contents ix
• 92258_00_fm.qxd 6/27/06 1:23 PM Page ix
• Peacebuilding 261
• Parenting Coordination 267
• Family Group Conferencing 270
• Spiritual Healing 274
• 1. Art 276
• 2. Ritual and Prayer 277
• 3. Deep Listening 280
• 4. Circles 282
• 5. Apology and Forgiveness 285
• Key Points 291
• Discussion Questions and Exercises 291
• Role-Play 7.1: "Wet Foot, Dry Foot" DLDeep Listening Practice 295
• Role-Play 7.2: "Peyote Place" DLWhen Rituals Clash 296
• Role-Play 7.3: "Intern, Out of Turn" DLTime to Apologize? 296
• Major Assignments 297
• Assignment 7A: Hurricane Xena 297
• Assignment 7B: Mame and Fritz 298
• CHAPTER 8
• Conclusion 299
• Strategies, Techniques, Skills, Models, or Profession 299
• Qualifications 300
• Designing Conflict Resolution Systems 302
• An Integrative Model of Practice 305
• Supporting Development of Conflict Resolution 307
• 1. Training CR Practitioners 307
• 2. Public Education and Promotion 309
• 3. Planning and Developing CR Programs 310
• 4. CR Associations 312
• 5. Public Policy Development 313
• Parting Thoughts 314
• Key Points 314
• Discussion Questions and Exercises 31
• APPENDIX 1 Decision Trees 318
• Discussion Questions and Exercises 326
• Role-Play A1.1: "Joint Decision Tree DLCasey 's Case" 329
• Role-Play A1.2: "Penelope's AIDS Decisions" 330
• APPENDIX 2 Sample Assignment and
• Process Recording 332
• APPENDIX 3 Metaphoric Storytelling 337
• "Seeking Creative Solutions" 338
• "Strength from Weakness" 338
• "How Fear Sounds Like Anger" 338
• Creating Your Own Metaphors 339
• APPENDIX 4 Additional Resources 340
• Journals 340
• Research Institutes and Databases 340
• Professional Associations 341
• Videos 341
• Codes of Ethics 343
• Conflict Resolution Practice Opportunities 343
• GLOSSARY 345
• REFERENCES 350
• INDEX 361
• Contents xi
• 92258_00_fm.qxd 6/27/06 1:23 PM Page xi

Su questa edizione

• Editore: Oxford University Press
• Data di pubblicazione: 2014
• ISBN 10: 0190209291
• ISBN 13: 9780190209292
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 382