Digital Government at Work: A Social Informatics Perspective

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9780199557721: Digital Government at Work: A Social Informatics Perspective

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.

In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.

Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. 'They conclude that increased coordination of public services is better achieved through federated rather than integrated services. This recognizes the infrastructural nature of information systems and the essential role of co-production in the future evolution of digital government.

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About the Author:


Professor Ian McLoughlin is Distinguished Professor of Management at Monash University in Melbourne, Australia. Formerly he was Director of the Business School at the University of Newcastle Upon Tyne (UK). He co-founded the Newcastle Centre for Social and Business Informatics which later became part of the University Centre for Knowledge, Innovation, Technology, and Enterprise (KITE), where he is now a Visiting Professor. He is author or co-author of numerous books and has published widely in leading international academic journals.

Dr. Rob Wilson is Senior Lecturer in Information Management at Newcastle University Business School (NUBS) and current Director of the University Centre for Knowledge, Innovation, Technology, and Enterprise (KITE). He has extensive experience working on and leading public sector information system development and implementation projects. He has lectured and published widely on information systems in the public sector.

Mike Martin is a consultant in information systems and Visiting Fellow in the University Centre for Knowledge, Innovation, Technology, and Enterprise (KITE) at Newcastle University.

Review:


"As cost pressures increase on governments around the world, new technologies are crucial to drive efficiency and boost productivity. Advances in ICT have the potential to dramatically improve the interface between government and citizen, allowing governments to better target services, and citizens to more easily access the support they need. But if digital government is not done well, the costs may outweigh the benefits. In Digital Government at Work, McLoughlin, Wilson and Martin have shown that it is possible to place the human users of technology right where they should be--at the centre of government thinking when it comes to digital service delivery." --The Hon. John Brumby, State Premier, Victoria, Australia 2007-10


"The authors have done a superb job in illustrating the importance of taking a social informatics perspective in order to better understand the multiple dimensions of digital government and public service innovation and how digital government can be made to work more effectively in practice. With a strong and convincing analysis of rich case study descriptions, this book is a must-read for scholars, practitioners, policy makers and students interested in digital government." --Professor Miriam Lips, Chair in e-Government at Victoria University of Wellington, New Zealand


"This is an insightful debate about the issues and opportunities of technology to improve public service outcomes. It brings together a rich mix of academic and practical research that challenges preconceptions, doing so especially from the point of view of the service user rather than the provider...it provides a fresh insight into the complexity of modern, IT-enabled public service policy delivery, showing why a more strategic view is required and why IT projects in the public sector are in practice so challenging. It advocates methods of systems analysis & delivery that allow existing infrastructure to be continually adapted to reflect changing political and social priorities. Above all, it makes a compelling case for much more co-design and co-delivery with service users, so that digital govt. can put the citizen in more control. Policymakers, IT leaders and politicians will all gain from this research." --Jos Creese, (CIO) Hampshire County, Local Public Services CIO Council


"This is a rigorous and thought provoking analysis of the history and the future of digital government. A multi-dimensional perspective reveals an evolving maturity of conceptual models and challenges simple notions of the relationship between technology and society. This is an insightful journey beyond transactional citizen interactions, towards genuine innovation in co-produced service design, addressing more complex areas of social need and people's lives. Digital and service leaders at all levels and across the many public service partnership organizations would benefit from understanding this book." --Steve Halliday, President of Society of Information Technology Management (Socitm)


"The book seeks to give the reader a broad evidence-based understanding of what Digital Government can be, what it is, and the challenges it faces. It is largely successful... the book is also very readable and what is more, should be read." --Chi Onwurah, Member of Parliament for Newcastle Central, Shadow Cabinet Office Minister leading on cyber security, social enterprise, and digital government


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Descrizione libro Oxford University Press, United Kingdom, 2013. Hardback. Condizione libro: New. Language: English . Brand New Book ***** Print on Demand *****. Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the inside of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of over-integration when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new architectural discourse to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution. Codice libro della libreria APC9780199557721

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Descrizione libro Oxford University Press, United Kingdom, 2013. Hardback. Condizione libro: New. Language: English . Brand New Book ***** Print on Demand *****.Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the inside of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of over-integration when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new architectural discourse to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution. Codice libro della libreria APC9780199557721

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Descrizione libro Oxford University Press. Hardcover. Condizione libro: New. Hardcover. 240 pages. Dimensions: 8.7in. x 5.5in. x 0.9in.Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the inside of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of over-integration when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new architectural discourse to change the way that systems are deployed, evolve, and are governed. They conclude that increased coordination of public services is better achieved through federated rather than integrated services. This recognizes the infrastructural nature of information systems and the essential role of co-production in the future evolution of digital government. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Codice libro della libreria 9780199557721

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Descrizione libro Oxford Univ Pr, 2013. Hardcover. Condizione libro: Brand New. 1st edition. 240 pages. 8.74x5.51x0.87 inches. In Stock. Codice libro della libreria __0199557721

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